Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

TERESA WILSON

Monrovia,CA

Summary

I am a dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Proactive in resolving issues under pressure. Ready to take a dedicated career in customer service .

Overview

18
18
years of professional experience

Work History

Driver

Lyft
Los Angeles
01.2016 - Current
  • Medical and Assist pickups from homes/hospitals/DR
  • Offices
  • Ensure safety of passengers
  • Get to destination safely
  • Create conversation and accommodate needs of passenger
  • Consistent reports of behavior
  • Returning items with clear consistent communication

Director

Fly Here Academy
08.2023 - 11.2023
  • Scheduling pick ups from school and drop off
  • Clean facility/ handyman work
  • Billing
  • Clear and consistent communication with parents and staff
  • Making sure parents sign children out of facility

Caregiver

Foothill Homecare Partners INC
Sierra Madre
06.2017 - 06.2018
  • In home respite care for elderly which included Alzheimer/ Dementia, and hospice clients
  • Provided Companionship
  • Facilitated transportation to doctor apt and events
  • Assisted with art projects, Speech therapy, hygiene care, cooking, and cleaning

Delivery Driver Associate/Logistics Reporter

Scoobeez
Los Angeles
01.2015 - 01.2017
  • On Demand/same day deliveries for Amazon Prime: 4-7 stops per hour
  • Professional, courteous interaction with customers and team members
  • Worked in shipment warehouse, fulfilling orders: batching, loading, and transport
  • Worked in Multiple facilities throughout CA

Cashier/Sales Associate

Michaels Arts and Crafts
Monrovia
05.2014 - 01.2015
  • Answered customer Inquires; addressed complaints in person and/or via telephone
  • Performed all cash register operations and related customer service duties efficiently; assisted customers in locating products and informed special offerings and upsell when possible
  • Monitored activities in front of store and secured assets including cash, checks and store merchandise
  • Handled key marketing initiatives such as : bounce back coupons, e-mail collection, and brochure

Instructional Aide/SPED/ED

Pasadena Unified School District
Pasadena
12.2007 - 03.2013
  • Monitored students at recess and intervention on unsafe behaviors
  • Upheld classroom discipline requirements/consistent rule enforcement
  • Conducted reading groups and projects lessons designed by classroom teachers
  • Supervision of students’ independent learning and delivered quality one-on-one support
  • Supervision of students at pick up, drop off lines, and field trip/attentive care
  • Maintained orderly classroom with regular cleaning and supply restock
  • Assisted teacher and implemented when understaffed with end of day activities and reset classroom for following day.
  • Aided ED children with emotional trauma and Moderate - Severe SPED students with wheelchair assistance, daily tasks and hygiene care.
  • Maintained daily logs of child’s progress and lesson plans.
  • Cooked and prepared meals and fed children when necessary.

Cashier/Crew Member

Little Creasers Pizza
Covina
10.2005 - 01.2006
  • Greeted all customers as front of house
  • Prepared food consistently by following recipe specifications
  • Consistently communicated with team members to efficiently conduct business
  • Cleaned/sanitized and organized work stations and front of store to help maintain standards for restaurant image.

Cleaning staff

Target Mortgage
Arcadia
01.2018
  • Cleaned /sanitized homes for real estate showing
  • Traveled to multiple locations
  • Consistent communication with employer

Education

AA /Social Behavioral Science -

01.2023

Diploma -

01.2006

Skills

  • CPR Certification
  • Critical Thinking
  • Ability to Multitask
  • Interpersonal communication
  • Microsoft word/computer Savvy
  • Classroom management/lesson planning
  • Creativity
  • Hospitality and accommodation
  • Some basic understanding of Spanish
  • Scheduling
  • Vehicle Inspection
  • Passenger Assistance
  • Daily logging
  • Materials Transport
  • Vehicle Maintenance
  • Relationship Building
  • Time Management

References

  • Tiffany Dorn, Parent/client, 1(714) 417-7919
  • Leslie Van Den Bosch, Supervisor/SPED Teacher, (626) 712-3484
  • Roxana Wilson, Supervisor/Resource Teacher, (626) 664-6570
  • Ashley Rios De Madrid, Parent/Client, (626) 549-9876
  • Alicia Morales, Friend / Bible Group Facilitator, 1 (323) 326-3223
  • Nilda Megardichian, Employer/Target Mortgage, (626) 357-5060

Affiliations

  • I have a volunteer background in community service and working with the homeless and local parishes in providing food and shelter along with peer counseling .

Timeline

Director

Fly Here Academy
08.2023 - 11.2023

Cleaning staff

Target Mortgage
01.2018

Caregiver

Foothill Homecare Partners INC
06.2017 - 06.2018

Driver

Lyft
01.2016 - Current

Delivery Driver Associate/Logistics Reporter

Scoobeez
01.2015 - 01.2017

Cashier/Sales Associate

Michaels Arts and Crafts
05.2014 - 01.2015

Instructional Aide/SPED/ED

Pasadena Unified School District
12.2007 - 03.2013

Cashier/Crew Member

Little Creasers Pizza
10.2005 - 01.2006

AA /Social Behavioral Science -

Diploma -

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