Teresa Wilson Johnson
Fayetteville,US
Summary
Resourceful Vice President with over 9 years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Works independently and driven as a team player. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
9
9
years of professional experience
Work History
Senior Vice President, Operations
New Life Christian Center Outreach
Fayetteville, NC
10.2020 - Current
- Enhanced client's personal and professional growth through comprehensive assessment and goal-setting activities.
- Processed payroll for over 40 employees on a bi-weekly basis.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Managed approximately 40 employees.
- Maintained employee records and updated information in the payroll system.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions and other pay related items.
- Compiled data from various sources to prepare monthly financial reports relating to payroll costs.
- Prepared journal entries to record changes in payroll related accounts on a monthly basis.
- Reconciled discrepancies between payroll systems and general ledger accounts.
- Empowered employees how to overcome obstacles and achieve success with effective problem-solving strategies.
- Established rapport with diverse clientele, fostering trust and open communication during our briefing
- Collaborated with clients to develop realistic timelines for achieving their short-term and long-term objectives.
- Conducted workshops on various topics, such as stress management, time management, and goal setting, to enhance client and employee skills and knowledge.
- Developed strong partnerships with other professionals to provide holistic support services for clients when necessary.
Business Development Manager
Elite Perspectives Business Solutions
05.2015 - 09.2020
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction. Managed 75 plus incoming calls, emails and faxes per day from business professionals.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Created and maintained filing systems, both paper and electronic.
- Provided overall team leadership and direction to ensure successful completion of projects.
- Coached and mentored a staff of 30 employees to help them reach their professional goals.
- Managed diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before escalated into larger issues.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Education
Master of Theology - Ministerial Counseling
Burroughs Divinity Bible College
Kinston, NC06.2018
Associate of Arts - General Education
Fayetteville Technical Community College
Fayetteville, NC05.2018
Associate of Arts - Criminal Justice
Fayetteville Technical College
Fayetteville, NC05.2018
High School Diploma -
East Bladen Hugh School
Elizabethtown, NC06.1986
Skills
- Time management
- Multitasking capabilities
- Problem-solving abilities
- Organizational Development
- Business Administration
- Budget Control
- Workflow Optimization
- Strategic Planning
- Multi-Line Phone Proficiency
- Training and Coaching
- Microsoft Office, Excel, spreadsheet, powerpoint
- Strategic Planning
Accomplishments
- Author of the book title: How to get past broken promises
Timeline
Senior Vice President, Operations
New Life Christian Center Outreach
10.2020 - Current
Business Development Manager
Elite Perspectives Business Solutions
05.2015 - 09.2020
Master of Theology - Ministerial Counseling
Burroughs Divinity Bible College
Associate of Arts - General Education
Fayetteville Technical Community College
Associate of Arts - Criminal Justice
Fayetteville Technical College
High School Diploma -
East Bladen Hugh School
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