Teresa Wood

• Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
• Managed program paperwork and child records to comply with state requirements.
• Attended approved training and continuing education courses to maintain certifications.
• Communicated with local and state government agencies to maintain compliance with all regulations.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.
• Engaged with parents and families to build positive relationships for children to thrive.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.

• Performed assessments on activity programs to determine what specific activities were suitable.
• Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
• Drafted budgets for programs and ordered materials that were needed for certain activities.
• Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
• Maintained running inventory of supplies and purchases to monitor budget expenditures.
• Arranged outings as part of recreational program.
• Created and delivered recreational programs for small and large groups of residents.
• Developed monthly life enrichment calendar and published electronically and in print.
• Supervised Activities Assistant and conducted performance evaluations.
• Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
• Led efforts to conceive, develop and execute thematically aligned entertainment programming.
• Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
• Assigned work to staff, set schedules and motivated strong performance in key areas.
• Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Accomplished multiple tasks within established timeframes.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted team with various marketing projects that would engage new leads and potential customers.
• Conducted daily updates to social media profiles to boost company online presence.
• Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
• Organized, coordinated and deployed monthly Family events while focusing on delivering superior customer service.
• Managed administrative logistics of events planning, event booking and event promotions.
• Coordinated schedules and timelines for events.
• Coordinated florists, photographers and musicians during for events.
• Performed event coordination for larger parties and gatherings.

• Designed wide variety of activities to stimulate interest, involvement and engagement of 35 residents.
• Developed and lead intergenerational activities to encourage mental agility of patients.
• Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Maintained running inventory of supplies for residents.
• Developed monthly life enrichment calendar and published electronically and in print.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Adjusted job assignments and schedules to keep pace with long term care business needs, factoring in processes, employee knowledge and needs of residents.
• Facility Tours for possible new residents and their family members.
• Recruit and Coordinate Volunteers for Senior Living Facility

• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Performed POS payments via Cash, Credit or Check, Quick Books invoicing, receive and post payments and used Data entry skills to implement updates to accounting system.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Routed incoming mail and messages to relevant personnel without delay.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Scheduled client appointments for team of Nine professional tax accountants.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Kept reception area clean and neat to give visitors positive first impression.
• Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce documents.

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• Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
• Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs
• Stayed current on Fire codes and Childcare licensing guidelines to maintain compliant program operations in Georgia
• Hired and mentored well-qualified job applicants for teaching and support staff roles
• Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
• Modernized instructional plans and educational approaches to enhance student learning
• Monitored social media and was Administrator for online Child Care App, Ticks and Tots. Our parents used this source for daily real time progress and tuition payment
• Prepared year-end Child Care Tax documents for each family
• Assisted with calculating salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, and terminations
• Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines
• Updated employee files with new details such as changes in address or salary levels
• Checked accrued hours against listed hours for leave time

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Routed incoming calls and faxes and drafted detailed messages to expedite response
• Developed and updated spreadsheets and databases to track, analyze and report for referred clients
• Process Developmental evaluation referrals for 10 counties in (BIBS) State computer and assign appropriate Service Coordinator depending on county
• Create files, referral letter and mailing labels for each child referred. Create documents using Excel and Word,
• Fax confidential records as needed to DFCS, Social Security and referral sources per HIPAA requirements
• Process and notify parents of their child’s Eligibility or Ineligibility in the program

• Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary.
• Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
• Integrated outdoor education into lesson plans.
• Instructed Kindergarten children on mathematical basics.
• Observed and assessed student performance and charted progress.
• Applied evidence-based practices for classroom management.
• Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language.
• Played games with students to increase understanding of subjects.
• Organized classroom materials to help teachers prepare for daily instruction and activities.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Monitored 20 students on field trips by overseeing various tasks, including roll call, Buddy system to keep youths safe in public settings.
• Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
• Performed special tasks such as picture schedules and sign language to help students with special needs learn and grow.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and positive redirection.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.