Teresa Worley
Heber,UT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Recovery Advocate
Wasatch Crest Treatment Services
Heber, Utah
08.2023 - 10.2025
- Supported clients in developing personalized recovery plans based on individual needs.
- Provided advocacy and support to clients in recovery from substance abuse.
- Advocated for client needs within the treatment team to improve service delivery.
- Collaborated with medical professionals to ensure comprehensive care for clients.
- Facilitated communication between clients and treatment staff to enhance recovery.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
Housekeeper
Home Cleaning Service
Mount Pleasant, Utah
03.2017 - 08.2022
- Maintained cleanliness and order in homes, focusing on high-traffic areas.
- Cleaned residential spaces using industry-standard equipment and eco-friendly supplies.
- Communicated with clients to understand specific cleaning needs and preferences.
- Inspected completed work for quality assurance before client walkthroughs.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
Server
Spring Gardens Senior Living
Heber, Utah
01.2016 - 07.2022
- Provided friendly and attentive service to residents during meal times.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in setting up dining areas for events and daily meals.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service
Cool Liquors
Austin, Texas
05.2012 - 02.2016
- Resolved escalated customer service inquiries quickly and effectively.
- Resolved customer service inquiries promptly and efficiently.
- Provided outstanding customer service to ensure positive experiences.
- Greeted customers and provided excellent customer service.
- Processed orders accurately while providing excellent customer service.
Education
High School Diploma -
Western High School
Las Vegas, NV05-1986
Skills
- Comprehensive care coordination
- Treatment team collaboration
- Effective communication
- Problem solving
- Time management
- Active listening
- Conflict resolution
- Peer support
- Documentation
Timeline
Recovery Advocate
Wasatch Crest Treatment Services
08.2023 - 10.2025
Housekeeper
Home Cleaning Service
03.2017 - 08.2022
Server
Spring Gardens Senior Living
01.2016 - 07.2022
Customer Service
Cool Liquors
05.2012 - 02.2016
High School Diploma -
Western High School