Teresa Wright
Ahoskie,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration Remote position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Evolve Medical Holdings, LLC, Florida
01.2023 - 03.2023
- Manage over 30 calls inbound and outbound calls and online chats to introduce and promote Evolve Med Spa services
- Build Relationships: Maintain strong connections with potential clients, delivering excellent customer service, and addressing all inquiries and concerns
- Provide Detailed Information: Offer comprehensive information about Med Spa treatments, packages, memberships, pricing, and other relevant details
- Utilize CRM Systems: Update and manage client information, appointment schedules, and sales pipelines using CRM tools.
Vacation Planner
Globus Family of Brands - Satsuma
06.2022 - 12.2022
- Servicing existing guest accounts, from initial contact to travel, and product up-sells
- Handling about 35 service calls/day, and e-mails using GVI's customer service and sales protocols
- Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about products, and resolving customer concerns
- Full account management of Make-A-Wish bookings including special needs requests and specific accounting established
- Responsible for working Siebel calendar of activities required for every Direct booking including:
- Traveler Communications
- Final Booking Review and Payment
- Confirm Docs sent and Welcome Home communication
- Handling of other account management services:
- Work Process Messages
- Schedule Change notifications
- Third Party Authorizations
- Follow up International Ticket Numbers passport information, Visa status, TSA
- Mismatched Invoices (accommodations)
- Hotel changes and Itinerary Changes
- Any special Notification
- Disability accommodations, Special Needs
- Seat Assignments (Sabre)
- Cultivating and maintaining on-going relationships with customers and influencing product loyalty
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
Call Center Representative
InfoCision
04.2022 - 06.2022
- Calls were 50 a day for National Rifle Association to renew memberships
- Taking inbound/outbound call center for fundraisers
- Sales for environmental or social impact
- Working in fast pace and large call volume
Pharmaceutical and Life Reimbursement Specialist
Conduent Business Services
09.2017 - 02.2020
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Helped minimize escalations by reaching out to clients in advance of expected problems.
Life Reimbursement Specialist
Conduent, Inc
09.2017 - 02.2020
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Prevented delays and claim denials by correcting information prior to submission.
- Helped minimize escalations by reaching out to clients in advance of expected problems.
Education
Bachelor of Science - Business
Central Washington University
Ellensburg, WA01.1992
Skills
- Provides high level of call center customer service and reimbursement support in to client's internal and external customers Point-of-contact for providers and their patients seeking Co-pay assistance Taking 50-70 calls per day (Remote work too)
- Responsible for managing all aspects of reimbursement case management process from benefit verification to prior authorization to appeals; includes customer interactions and timely follow-ups
- Data base entered Faxes, IVR and CMM into Caps system Called patient and enrolled them in program
- Responsible for Fax enrollment which include: calling doctor's office, case documentation for follow up, calling out to patients to enroll in to program and finalizing enrollment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Evolve Medical Holdings, LLC, Florida
01.2023 - 03.2023
Vacation Planner
Globus Family of Brands - Satsuma
06.2022 - 12.2022
Call Center Representative
InfoCision
04.2022 - 06.2022
Pharmaceutical and Life Reimbursement Specialist
Conduent Business Services
09.2017 - 02.2020
Life Reimbursement Specialist
Conduent, Inc
09.2017 - 02.2020
Bachelor of Science - Business
Central Washington University
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