Teresa Yehle
Robinson,TX
Summary
Performance-oriented Sales Leader offering consistent record of achievement over 30-year career. Tenacious team player with strategic and analytical approach to resolving clients needs and accomplishing sales targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
34
34
years of professional experience
Work History
Gold Trusted Advisor/Customer Service Representative
Safeco-Liberty Mutual Insurance
10.2021 - Current
- Licensed Personal Lines Insurance Agent in all 50 states
- GTA operates as an extension of Gold Independent agents.
- Politely respond with EQUIP techniques to 40-60 inbound customer service calls daily.
- Listen with empathy and quickly resolving policy and billing needs for insure or agent.
- Meet and exceed KPI's month over month - AHT/473, ADT/95% and LEADS/8%
- Proactively provide assumptive lead to policyholders on products and services to protect what they value most
- Work through multiple platforms to perform insured needs
- 100% Remote with Teams Platform support groups
Receptionist & Processor
Stewart Title
06.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Open Title on residential & commercial contracts for 3 Escrow Officers totaling 100-135 per month
- Escrow Processor for Vice President/Branch Manager assisting with 30-45 closings per month.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, snacks & beverages contributing to a welcoming environment for clients and agents coming in for closings
- Provided administrative support to staff members by handling correspondence, filing documents, managing office supplies inventory and manage conference room schedule for 3 Escrow Officers
Corporate Sales Manager
South Shore Harbour Resort & Conference Center
08.2018 - 02.2020
- Established strong client relationships for enhanced customer satisfaction and loyalty.
- Set up and executed group contracts and delivered specifics for events.
- Increased corporate sales by developing and implementing effective sales strategies including cold calls 20/week.
- Collaborated with sales teams to develop targeted campaigns 2x year for increased lead generation.
- Retained returning group sales revenue by fostering client rapport.
- Actively participated in trade shows, conferences, and professional networking events to maintain brand visibility and cultivate relationships with potential clients.
Event Sales Manager/Opening Team
Topgolf-Webster
08.2015 - 07.2018
- Cultivated new business opportunities by attending industry conferences, networking events, and conducting targeted outreach initiatives.
- Achieved consistent 1.5% year-over-year growth in overall event bookings through proactive prospecting efforts.
- Enhanced client satisfaction by providing exceptional customer service throughout entire sales process.
- Maximized revenue potential by upselling additional services such as branded swag or upgraded bar and catering options.
- Retained repeat multi-floor event sales revenue by developing and maintaining strong relationships with clients.
- Managed diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
- Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
Catering Sales Manager
Palms Banquet & Event Center, Houston
09.2014 - 08.2015
Sales & Marketing Manager
Star Fleet Yachts, Kemah
10.2008 - 06.2014
Account Representative
Glaziers Distributors, Houston
10.2001 - 10.2002
Sales & Marketing Manager
Star Fleet Yachts, Kemah
08.1993 - 04.2001
Banquet Manager
Landry’s Seafood House, Kemah
02.1990 - 08.1993
Education
High School Diploma -
Connally High School
Waco, TXAssociate of Arts - Sales And Marketing Education
Wades Fashion Merchandising College
Apparel Mart Dallas, TXCertificate of Completion -
Dale Carnegie
Houston, TXCertificate of Completion -
PRSPX Sales Training
Webster, TXSkills
- Strategic Thinking
- Negotiation
- Goal Setting
- Active Listening
- Time Management
- Decision Making
- Effective Communication
- Organizational Skills
- Relationship Building
- Attention to Detail
Computer Programs
- Microsoft Office: Outlook, Word, PowerPoint, Excel
- Delphi
- ResWare
- SalesForce
- Safeco/Liberty Mutual Insurance CREST
Organization Participant/Volunteer Experience
- Clear Lake Chamber of Commerce
- Pasadena Chamber of Commerce
- Galveston Chamber of Commerce Greater
- Houston Convention and Visitors Bureau
- Bay Area Wedding Professionals
- MPI
- American Heart Association
- Folds of Honor
References
References upon request
Timeline
Gold Trusted Advisor/Customer Service Representative
Safeco-Liberty Mutual Insurance
10.2021 - Current
Receptionist & Processor
Stewart Title
06.2020 - 05.2021
Corporate Sales Manager
South Shore Harbour Resort & Conference Center
08.2018 - 02.2020
Event Sales Manager/Opening Team
Topgolf-Webster
08.2015 - 07.2018
Catering Sales Manager
Palms Banquet & Event Center, Houston
09.2014 - 08.2015
Sales & Marketing Manager
Star Fleet Yachts, Kemah
10.2008 - 06.2014
Account Representative
Glaziers Distributors, Houston
10.2001 - 10.2002
Sales & Marketing Manager
Star Fleet Yachts, Kemah
08.1993 - 04.2001
Banquet Manager
Landry’s Seafood House, Kemah
02.1990 - 08.1993
High School Diploma -
Connally High School
Associate of Arts - Sales And Marketing Education
Wades Fashion Merchandising College
Certificate of Completion -
Dale Carnegie
Certificate of Completion -
PRSPX Sales Training
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