Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Y. Moore

Cherry Hill

Summary

Proactive and goal-oriented healthcare professional with 20 years of experience, recognized for exceptional time management and problem-solving abilities. Reliability and adaptability are hallmarks, complemented by a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and foster organizational growth while consistently contributing to overall achievements. Highly organized and adept at navigating dynamic environments, ensuring impactful contributions that enhance operational effectiveness.

Overview

20
20
years of professional experience

Work History

Financial Clearance Coordinator

Penn Medicine Hematology/Oncology
09.2016 - Current
  • Obtaining physician's treatment plans sent to my workque prior to the patient starting chemotherapy.
  • Managed insurance verification processes to ensure accurate patient coverage and benefits.
  • Prepare a complete breakdown of the patient's insurance benefits from the insurance carrier.
  • Obtaining prior authorizations for all IV and chemotherapy drugs for both Voorhees and Sewell Offices.
  • Review and Calculate a patient's estimated potential out of pocket expenses according to their specific insurance benefits.
  • Present the complete breakdown of the insurance benefits, deductible, and co-insurance to the patient and family.
  • Give the patient and the family an opportunity to pay for services at the time of service.
  • Prepare and apply for copay assistance programs, they may qualify for.
  • Refer them to the Financial Advocate Team to apply for Penn Charity Care.
  • Maintain clear and concise communication with doctors and nurses as to the status of assistance and document in patient's medical record.
  • Address any daily financial issues that arise in the office regarding copays, deductibles and out of pocket expenses.
  • Keep close contact with pharmaceutical representatives and individual drug company assistance programs.
  • Explain self-pay policy to new patients coming to the office.
  • Work closely with the social worker on staff, if necessary, on any issues that arise in regard to patients.
  • Maintaining and Approving the Infusion schedule two days prior for all treatment patients for both Voorhees and Sewell Offices. Making sure insurance and authorizations are active.
  • Managed communication between healthcare providers and patients, ensuring timely information dissemination.
  • Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.

Patient Financial Counselor

Regional Cancer Care Associates
10.2015 - 09.2016
  • Responsibilities were the same as above with the exception of obtaining Prior Authorizations of IV drugs, chemotherapy and approving the Infusion Schedules.
  • I was given this added responsibility when we merged with Penn Medicine Sept 1, 2016.

Nursing Secretary

09.2010 - 10.2015
  • Schedule and obtain all pre-certifications for patients diagnostic testing, blood transfusions and biopsies.
  • Complete disability paperwork.
  • Obtain medical records.
  • All other general office duties.

Bridal Stylist (Part Time)

David's Bridal
11.2012 - 06.2025
  • Designed personalized bridal looks to enhance client confidence and satisfaction.
  • Consulted with brides to understand vision and provide tailored styling solutions.
  • Coordinated fittings and alterations, ensuring perfect garment fit for special occasions.
  • Mentored junior stylists in best practices for customer service and styling techniques.
  • Created memorable experiences brides their families providing attentive service throughout entire selection process.
  • Analyzed client feedback to refine services and improve overall bridal experience.
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.

Medical Records/Front Desk

The Center for Cancer and Hematologic Disease
09.2005 - 09.2010
  • Check patients in and out.
  • Answer phones.
  • Schedule and confirm appointments.
  • Process incoming and outgoing mail.
  • Retrieve and file charts.
  • Process medical records and invoices.
  • All other general office duties.

Education

High School Diploma -

Camden County Technical School
01.1995

Skills

  • Oncology Healthcare
  • EPIC
  • Excel
  • Microsoft Word
  • Medical Terminology
  • Insurance Knowledge
  • Prior Authorization
  • Copay Assistance Programs
  • Multitasking and organization
  • Strong Customer service
  • Data entry
  • Decision-making
  • Strong Relationship building

Timeline

Financial Clearance Coordinator

Penn Medicine Hematology/Oncology
09.2016 - Current

Patient Financial Counselor

Regional Cancer Care Associates
10.2015 - 09.2016

Bridal Stylist (Part Time)

David's Bridal
11.2012 - 06.2025

Nursing Secretary

09.2010 - 10.2015

Medical Records/Front Desk

The Center for Cancer and Hematologic Disease
09.2005 - 09.2010

High School Diploma -

Camden County Technical School

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Teresa Y. Moore