Teresa Young
Jensen Beach,FL
Summary
Compassionate professional recognized for high productivity and efficient task completion. Skilled in conflict resolution, active listening, and empathy to navigate client concerns effectively. Excel at communication, problem-solving, and adaptability, ensuring clients feel supported and valued throughout interactions. Looking for a new position with a growing organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician
Relive Health
Palm Beach Gardens, FL
05.2023 - Current
- Assisted with administrative tasks such as scheduling appointments, ordering supplies and managing inventory.
- Provided aesthetician services such as chemical peels, microdermabrasion, laser treatments, waxing and facials.
- Built positive client relationships and guided clients through treatments.
Client Advocate
Relive Health
Palm Beach Gardens, FL
05.2023 - Current
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Cultivated trusting rapport with clients to build sustainable connections.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Offered insight on available wellness programs and services available to patients.
- Maintained intimate knowledge of all healthcare protocols and regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Management
Relive Health Corporate
Stuart, FL
11.2023 - 06.2024
- Implemented CRM systems and optimized processes related to lead management.
- Provided training sessions on how to use tools such as Salesforce for efficient lead management.
- Conducted regular meetings with team leaders to review goals and objectives set forth by management.
Server/Bartender
Bonefish Grill Restaurants
Boynton Beach, FL
01.2017 - 12.2021
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
Licensed Medical Aesthetician
Retreat Spa And Salon
Stuart, FL
01.2020 - 06.2020
- Adhered to safety protocols and regulations set forth by governing agencies.
- Educated clients on skin conditions, treatments and products to grow sales.
Education
Licensed Medical Aesthetician - Electrology
Hollywood Institute
West Palm Beach, FL12-2021
Associate of Science - Biology
Palm Beach State College
Lake Worth, FL05-2017
Skills
- Client education
- Customer relationship management
- Sales support
- Collaboration with medical professionals
- CRM implementation
- Lead training
- Salesforce
Certification
- Licensed Esthetician- Dec 2020
- Certified Medical Aesthetician- Dec 2022
- BLS/CPR certified- Dec 2022
- Salesforce- May 2023
References
References available upon request.
Timeline
Lead Management
Relive Health Corporate
11.2023 - 06.2024
Licensed Medical Aesthetician
Relive Health
05.2023 - Current
Client Advocate
Relive Health
05.2023 - Current
Licensed Medical Aesthetician
Retreat Spa And Salon
01.2020 - 06.2020
Server/Bartender
Bonefish Grill Restaurants
01.2017 - 12.2021
Licensed Medical Aesthetician - Electrology
Hollywood Institute
Associate of Science - Biology
Palm Beach State College