Teresa Zapata
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Pelican Pointe Nursing And Rehab
10.2022 - 08.2023
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed all aspects of billing to Medicare, Medicaid, HMO policies along with Private Pay.
Business Office Manager
Windsor Nursing And Rehab
01.2018 - 09.2022
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Submit all 3618's & 3619's and followup on LTCMI's that all claims are ready to be billed.
- Assist residents and family members in completing Medicaid applications.
Sr. Administrative Assistant
Corpus Christi Independent School District
01.2016 - 07.2017
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed electronic records database and handled all file requests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Conducted research to assist with routine tasks and special projects.
- Acquired proper equipment, refreshments and supplies for meetings.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Coordinated office activities and public events.
- Complete new hire paperwork and E-Verify
Business Office Manager
Wooldridge Place Nursing Center
04.2009 - 06.2015
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Processed payroll for 150 employees thru ADP
- Verified all new hires thru E- Verify and processed all paperwork.
-
Payroll and Human Resources Associate
Whataburger Inc.
04.2005 - 04.2009
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Processed timecards and payroll data for team of employees.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Maintained confidentiality of employee records and payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Tracked employee vacation, sick and personal time.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated reports to track employee time and attendance.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed manual checks for employees in accordance with company policies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted with recruitment and onboarding of new employees.
- Managed and updated employee benefits information.
- Coordinated resolution of payroll discrepancies.
- Developed and implemented payroll procedures to streamline workflow.
Education
Southern Careers Institute Inc
Corpus Christi, TX05.2001
Roy Miller High School
Corpus Christi, TX05.1999
Skills
- Accounts Payable and Receivable
- Vendor Engagement
- Corrective Actions
- Active Listening
- Coordinate Schedules
- Enforce Policies
- Employee Performance Management System
- Employee Timesheet Processing
- Billing and Invoicing
- Handling Complaints
- File System Maintenance
- Office Administration
- Inquiry Requests
- Microsoft Office
- Customer Feedback
- Leadership and Change Management
- Credit and Collections
- Office Supplies and Inventory
- Customer Care
Timeline
Business Office Manager
Pelican Pointe Nursing And Rehab
10.2022 - 08.2023
Business Office Manager
Windsor Nursing And Rehab
01.2018 - 09.2022
Sr. Administrative Assistant
Corpus Christi Independent School District
01.2016 - 07.2017
Business Office Manager
Wooldridge Place Nursing Center
04.2009 - 06.2015
Payroll and Human Resources Associate
Whataburger Inc.
04.2005 - 04.2009
Southern Careers Institute Inc
Roy Miller High School
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