I love to go Bowling and shoot pool I go to Church on Sunday
Teresa A Lewis
Vallejo,CA
Summary
With a proven track record at VA Medical Center, I excel in patient care and vital signs monitoring, demonstrating compassion and attention to detail. My experience has significantly enhanced patient satisfaction and safety, leveraging critical thinking and medical knowledge to improve care outcomes.
Developed essential skills in healthcare environment, including patient care, communication, and teamwork. Seeking to transition into new field where these transferrable skills can be applied effectively. Aiming to leverage these abilities to contribute meaningfully in dynamic and supportive workplace.
Overview
34
34
years of professional experience
1
1
Certification
Work History
CNA
VA Medical Center
07.2017 - 11.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Documented patient information and care activities in
- electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- I have worked in the following Departments: All 3 1st Floor Clinics, ER, Pre-Op, All Wards and the Assistant Living Facility, as well as being transport from Post-Surgery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
CNA/HHA
Right Way Home Care
09.2016 - 08.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Facilitated personal hygiene management, feeding and ambulation.
On-Site Resident Manager
ENN Property Management
07.2015 - 03.2017
- Coordinated emergency response efforts during natural disasters or other crisis situations, prioritizing resident safety above all else.
- Improved rent collection rate with diligent follow-up on delinquent accounts and implementing payment plans.
- Enhanced tenant satisfaction by addressing maintenance requests and resolving issues promptly.
- Increased overall property value through strategic renovations and improvements based on market trends.
- Assisted residents during move-in/move-out process, ensuring smooth transitions for both parties involved.
- Reduced operating expenses by renegotiating contracts with service providers for cost-effective solutions.
- Managed property upkeep, ensuring a clean and well-maintained living environment for residents.
- Developed strong relationships with tenants, fostering a positive living atmosphere and reducing turnover.
- Maintained accurate financial records, submitting detailed reports to property owners on a monthly basis.
- Conducted thorough background checks on prospective tenants, maintaining a safe and secure community.
- Provided exceptional customer service when handling tenant inquiries or complaints, demonstrating empathy while finding effective solutions.
- Created informative newsletters for residents, keeping them updated on important announcements or upcoming events in the community.
- Performed regular inspections of the property, identifying potential safety hazards or areas requiring repair work.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
Building and Property Manager
JP Property Management
03.2013 - 07.2015
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced security measures, significantly reducing incidents on property premises.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
Residential Property Manager
C B Family Investments Inc
09.2011 - 02.2013
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
Customer Service Supervisor
United States Parcel Service
08.1985 - 08.2008
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created customer support strategies to increase customer retention.
- Created, prepared, and delivered reports to various departments.
- Fostered culture of continuous improvement, encouraging team members to suggest innovative solutions.
- Interceded between employees during arguments and diffused tense situations.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Education
Associate of Arts - Business Administration/Music
Laney College
Oakland, CA06-1985
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- End-of-life care
- Emotional support
- Problem-solving
- Critical thinking
- Medication assistance
- Compassionate
- Medical terminology
- Patient assessments
- Trustworthy companion
- Valid CA driver's license
- Observing responses
- Reliable transportation
- Preparing meals
- Tracheostomy care
- Medical office administration
- Calm and level-headed under duress
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
VA Medical Center
07.2017 - 11.2019
CNA/HHA
Right Way Home Care
09.2016 - 08.2017
On-Site Resident Manager
ENN Property Management
07.2015 - 03.2017
Building and Property Manager
JP Property Management
03.2013 - 07.2015
Residential Property Manager
C B Family Investments Inc
09.2011 - 02.2013
Customer Service Supervisor
United States Parcel Service
08.1985 - 08.2008
Associate of Arts - Business Administration/Music
Laney College
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Taking walks at the Marina with my dog
Go on weekend getaways
Work Preference
Work Type
Contract WorkFull TimePart TimeWork Location
RemoteImportant To Me
Work from home optionFlexible work hoursWork-life balanceCompany CulturePersonal development programsSoftware
Microsoft Word, Excel and Outlook
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