Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Teresa A. Tretbar

Summary

Experienced professional offers over 20 years working in public safety and customer service . Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Successful professional with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Staff Scheduler

AccentCare
Austin, TX
08.2021 - 11.2023
  • Assisted physicians and nursing staff by providing administrative support services.
  • Scheduled and confirmed appointments.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Adjusted appointments according to priority and tracked appointment durations.
  • Recognized by management for providing exceptional customer service.

Staff Scheduler

The Wesleyan-Home Health
Georgetown, TX
11.2020 - 08.2021
  • Compiled weekly reports detailing labor costs, hours worked, and overtime expenses.
  • Developed and maintained accurate records of staff availability, scheduling, and overtime requests.
  • Created templates for future shift schedules based on established guidelines.
  • Monitored staff attendance records to identify any irregularities or discrepancies.
  • Analyzed historical data from previous weeks to anticipate future staffing needs.
  • Organized team meetings with department heads to discuss upcoming projects or events requiring additional staff support.
  • Conducted regular reviews of existing shift patterns and made recommendations for improvements as needed.

Studio Coordinator

Waxing the City
Fargo, ND
05.2020 - 11.2020
  • Opened studio to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Implemented strategies to optimize operational efficiency within the studio.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' beauty needs.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Performed administrative tasks such as answering phone calls, responding to emails and maintaining customer databases.

General Manager

Echos Management Group, Taco Johns
Detroit Lakes, MN
10.2019 - 05.2020
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
  • Review work procedures and operational problems to determine ways to improve service, performance and safety
  • Assess staffing needs and recruit staff, using numerous methods such as internet, social media and job fairs.

General Manager

ORTON OIL
Audubon, MN
12.2018 - 10.2019
  • Establish and implement departmental policies, goals, objectives, or procedures in conjunction with area supervisors, organization officials and staff members
  • Perform personnel functions such as selection, background checks, training and evaluations
  • Plan and direct activities such as sales promotions that require coordination with other managers
  • Direct, coordinate financial and budget activities to fund operations, maximize investments, or increase efficiency
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations
  • Hire employees and process hiring-related paperwork
  • Prepare and maintain employment records related to events, such as hiring, termination, leaves, transfers, promotions, using human resources management system software

Certified Nursing Assistant

Ecumen
Detroit Lakes, MN
01.2017 - 09.2018
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Observed patients for any changes in their physical or mental condition.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Administered medications as directed by registered nurse or physician.

Patrol Officer

NDSU Police Department
04.2015 - 01.2017

Detective

University of Alaska Anchorage Police Department
Anchorage, AK
06.2012 - 03.2015

Deputy Sheriff

Mahnomen County Sheriff's Office
Mahnomen, MN
05.2007 - 05.2012

Education

Bachelors, Public Administration -

Bellevue University
05.2009

AAS, Law Enforcement -

Alexandria Technical College
05.2006

AAS, Legal Administration -

MN State Community College
05.2005

Skills

  • Company Culture and Values
  • Conflict Mediation
  • Public Interaction
  • Adult AED and CPR
  • Emergency Response
  • Verbal and Written Communication
  • Training and Coaching
  • Emergency Situations Management
  • Relationship Management
  • Safety Procedures

Accomplishments

  • Awarded for going above and beyond the call of duty
  • Received Stork Wings
  • Author of The House of Hyenas

Certification

  • Life & Success Coach
  • Crisis Intervention (CIT)
  • Sexual Assault Response Team (SART)
  • Rape Aggression Defense (RAD)
  • Criminal Investigator
  • Crime Scene Photography
  • Computer Voice Stress Analysis (CVSA)

References

References available upon request.

Timeline

Staff Scheduler

AccentCare
08.2021 - 11.2023

Staff Scheduler

The Wesleyan-Home Health
11.2020 - 08.2021

Studio Coordinator

Waxing the City
05.2020 - 11.2020

General Manager

Echos Management Group, Taco Johns
10.2019 - 05.2020

General Manager

ORTON OIL
12.2018 - 10.2019

Certified Nursing Assistant

Ecumen
01.2017 - 09.2018

Patrol Officer

NDSU Police Department
04.2015 - 01.2017

Detective

University of Alaska Anchorage Police Department
06.2012 - 03.2015

Deputy Sheriff

Mahnomen County Sheriff's Office
05.2007 - 05.2012

Bachelors, Public Administration -

Bellevue University

AAS, Law Enforcement -

Alexandria Technical College

AAS, Legal Administration -

MN State Community College
Teresa A. Tretbar