TERESA ANN THORNTON
Dallas,Texas
Summary
An accomplished and results-driven leader who thrives in a dynamic, academic and fast paced environment. Motivational and innovative leader with strong interpersonal communication and team building capabilities who demonstrates a passion for those we serve, families, and all stakeholders. Skilled at assessing organizational needs, building consensus, and inspiring others to develop a culture of quality, safety, service excellence and accountability.
Overview
19
19
years of professional experience
Work History
Nursing Unit Coordinator-Cardiovascular ICU
Baylor Scott & White Medical Center
04.2023 - Current
- Ensured timely delivery of patient care by effectively prioritizing tasks and delegating responsibilities to nursing staff.
- Improved patient satisfaction by efficiently coordinating unit activities and managing nursing schedules.
- Enhanced communication between nurses, physicians, and other healthcare professionals for seamless patient care.
- Participated in regular training sessions to stay current on best practices within the field of nursing coordination.
- Helped maintain accreditation standards within the unit by ensuring compliance with regulatory guidelines.
- Streamlined unit operations by implementing efficient organization systems for medical records and supplies.
- Mentored junior nursing staff in areas such as time management, clinical skills, and patient-centered care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained up-to-date knowledge of best practices in patient care through participation in ongoing professional development opportunities.
- Boosted morale among patients experiencing emotional distress or anxiety through empathetic conversations and therapeutic touch therapies.
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
CHI-Texas Division Market Director Patient Experience
Baylor St. Luke’s Medical Center-Houston
10.2019 - 01.2022
- Improving patient experience across Texas to 3rd highest division in CommonSpirit Health System through building relationships and LEAN operational efficiency program
- Spearheaded market research projects, utilizing findings to inform future marketing decisions and initiatives.
- Implemented robust analytics tools that enabled informed decision-making based on real-time data insights from various internal systems such as CRM platforms or social media monitoring sitestools.
- Developed comprehensive training programs for new hires, ensuring a skilled workforce capable of achieving business objectives.
Director Service Excellence/Patient Experience
Baylor University Medical Center-Dallas
01.2010 - 10.2019
- Led medical center in achieving top box ranking for patient satisfaction results to the highest ever recorded and sustained improvements since January 2015
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Information Systems Analyst, Manager Radiology
Baylor University Medical Center-Dallas
05.2005 - 06.2010
- Compiled and created numerous dashboards of data for quality/safety projects through Excel and Access
- Installed improvements and adjusted parameters to optimize functionality.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Trained users and supported variety of problems with hardware and software.
- Planned and designed system improvements to meet changing demands.
- Streamlined data management processes for improved accuracy and accessibility.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
Education
Master Education Administration - Administration
Sam Houston State University
Huntsville, TX06.2001
Bachelor of Science - Education Applied Science
Sam Houston State University
Huntsville, TX05.1996
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TXSkills
- Strong relationships with MD, Nursing, and Medical Assistants
- Hospital Management-10 Radiology Imaging
- Executive Leadership-10 Outpatient, Acute Care, Emergency Department, Ambulatory Surgery
- Lean-Six Sigma
- Employee Relations/Reward, Recognition and Retention
- Product Management
- Staff Training and Development
- Operations Management
- Team Recruiting and Onboarding
- Data Analytics
- Performance Evaluations
- Systems and software expertise
- Change Management
- Pricing strategy
- Creative Direction
- Sales management
- Media Planning
- Social media management
- Supervising experience
- Education administration
- Documentation review
- Succession planning
- Project management - 10 years
- Medical records
- EMR systems - 10 years
- HRIS - 10 years
- Workday - 10 years
- Microsoft Office - 10 years
- EPIC Superuser - 6 years
- PeopleSoft
- Senior leadership
Education Certification
- Masters in Educational Administration, Sam Houston State University, 06/01/01
- Principal Certification, Texas Education Agency, 07/01/01
- MCSE (Microsoft Certified Systems Engineer), Microsoft, 12/01/01
- MCP+I (Microsoft Certified Professional + Internet), Microsoft, 12/01/01
- MCP (Microsoft Certified Professional), Microsoft, 12/01/01
- Provisional Teacher Certification, Texas Education Agency, 06/01/96
- Bachelor of Science, Sam Houston State University, 05/01/96
Organizations Community Involvement
- Women Who Mean Business, Women Who Inspire 2020 Recipient (Houston Business Journal)
- AAUW-American Association of University Women-National & Northeast Tarrant County
- Lion’s Club
- Center for the Healing of Racism
- Beryl Institute of Patient Experience
- United Way-Facility Champion
- Communities in Schools-Texas Division
- Association for Medical Imaging Management (AHRA)
- Helping Hands
- Cornerstone Baptist Church Outreach
- North Texas Food Bank
- The Bridge Homeless Shelter
- Austin Street Shelter
- Alternative Learning Program
Additional Work Experience
- Assistant Principal-Bilingual ESL Summer School and Extended School Day
- Team Leader 5th, 6th, 7th, 8th Grade Math, Science, and Technology
- Certified Teacher (Experience 3rd-12th Grade)
- Curriculum Development (Physics and Chemistry 9th, Math, Science, Technology 5-8
- Grant Writer and Texas Workforce Commission grant review team
- Program Director for at-risk counselor (Communities in Schools)
- Head Volleyball Coach (9th-12th)
- Teacher of the Year
- Intel Teach to the Future Graduate
- Vertical Curriculum Alignment Team, Curriculum Design Team for Science and Technology
Training
- ART of Communication-currently completing certification
- Expert Knowledge Oracle applications (Oracle Recuiting, etc..)Tableau, ServiceNow, Taleo, PeopleSoft, Workplace, EPIC, Medhost, PACS, Sharepoint, Crystal Reports, Access, Microsoft Office Suite, Visio
- EPIC Reports/Superuser-July 2019
- MIDAS Risk Management System Level-Patient Safety- June 2014
- Baylor Learning Network Administrator-May 2014
- Advanced Clinical Superuser-Eclipsys- Dec 2013
- Advanced Superuser-Radiology Imaging Systems-April 2012
- Advanced Superuser-PACS-April 2012
- STEEEP/ABC Academy Graduate- Jan 2011
- Press Ganey Baylor Health Care System -November 2006 (19+ years)
- Microsoft Office Professional Suite Expert- Nov 2006
- NRC Picker Patient Experience Baylor University Medical Center -May 2005
- Instructional Leadership Development-May 2001
Timeline
Nursing Unit Coordinator-Cardiovascular ICU
Baylor Scott & White Medical Center
04.2023 - Current
CHI-Texas Division Market Director Patient Experience
Baylor St. Luke’s Medical Center-Houston
10.2019 - 01.2022
Director Service Excellence/Patient Experience
Baylor University Medical Center-Dallas
01.2010 - 10.2019
Information Systems Analyst, Manager Radiology
Baylor University Medical Center-Dallas
05.2005 - 06.2010
Master Education Administration - Administration
Sam Houston State University
Bachelor of Science - Education Applied Science
Sam Houston State University
Bachelor of Science - Nursing
The University of Texas At Arlington
Similar Profiles
April Llane LabtingaoApril Llane Labtingao
Certified Surgical Technologist at Baylor Scott & White Medical CenterCertified Surgical Technologist at Baylor Scott & White Medical Center
Matthew MillerMatthew Miller
Registered Nurse, Medical-Surgical Unit at Baylor Scott & White Medical Center - TempleRegistered Nurse, Medical-Surgical Unit at Baylor Scott & White Medical Center - Temple
Ericka Jackson RNEricka Jackson RN
Registered Nurse at Baylor Scott & White Medical CenterRegistered Nurse at Baylor Scott & White Medical Center
Jason AdamekJason Adamek
Charge Nurse, Pediatrics at Baylor Scott & White Medical Center - HillcrestCharge Nurse, Pediatrics at Baylor Scott & White Medical Center - Hillcrest
Julian MazharJulian Mazhar
Sales Associate/Receiver at Sneaker PoliticsSales Associate/Receiver at Sneaker Politics