Results driven professional with experience in various facets of customer service project coordination, operation management and Education. Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 15 years of experience in business planning, operations and team management. Strong leadership and team-building skills. Talented Assistant Director with expertise in program management and special projects. Proficient in financial administration and training. Bringing 10-year track record of success in Customer service industry. Hardworking Associate Director knowledgeable about business practices in the administration industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Observant Estimator with [Number]-year background in construction industry. Superior knowledge of cost analysis and business operations. Outstanding [Skill] and [Skill] talents. Practiced in handling customer relationships and preparing cost estimates for private and public construction projects. Professional Estimator with strong problem-solving and communication abilities. Proficient in material cost estimate software and Microsoft Office. Talented in computing cost estimates for materials, labor, equipment and production activities for small- and large-scale projects.
Overview
20
20
years of professional experience
Work History
Assistant Estimator
Dade Construction Corp
Miami, FL
07.2022 - Current
Analyzed designs and performed accurate cost analysis.
Analyzed buildings to prepare estimates for commercial work.
Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
Attended bidding events and formulated bids, which brought in 2% new business in 1 year.
Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders
Prepared material orders to complete projects on time and within budget
Teacher Coach
The Babysitting Company
New York, NY
10.2018 - Current
Monitored student classroom and outdoors activities to promote student safety.
Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Operated computer to enter and update patron records.
Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts.
Used integrated library system to check library materials in and out
Followed established guidelines in allowing fine waivers and issuing library cards
Directed scholarship, fellowship and loan programs, selecting recipients and distributing aid
Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts
Performed shelf reading to monitor accurate placement of materials
Explained library rules, policies and procedures to resolve patron issues
Developed and implemented updating training programs for 50 employees
Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues
Operated computer to enter and update patron records
Managed circulation services and front desk activities to render excellent service to library patrons
Assisted librarians with organizing, maintaining and circulating physical and online collection materials,
Located materials and online resources by demonstrating use of equipment and software
Developed bulletin boards and displays and used other marketing skills to promote library programs and materials
Prepared instructional materials for group and one-on-one use to comply with established curriculum
Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments or alumni organizations
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
Monitored student classroom and outdoors activities to promote student safety
Delivered customer service to library patrons in-person, by telephone or electronically
Participated in team-building activities to enhance working relationships
Exceeded goals through effective task prioritization and great work ethic
Tutoring Assistant
Tutor Of New York City
East New York, NY
07.2017 - Current
Teacher of Reading, Language Art, Math and Spanish for elementary students: Tutor Of NYC
Www.tutorsofnyc.com
New York virtual class
O Teach Reading comprehension strategies for beginners
O Teach Math skills and knowledge for elementary students
O Homework support for children in reading and math class
O Teach Spanish language as second idiom.
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Supported students with helpful study habits and exam strategies.
Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions
Taught students remotely using online video chat platform and other delivery channels
Planned lessons for allotted time to strengthen weak subjects and build skills
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities
Used personalized learning plans to guide students to deeper understanding of course material and learning styles
Worked with students in classrooms or home environments to provide educational support
Stressed importance of good study habits by encouraging students to create personalized study plans
Created tailored lesson plans and study guides to teach and assist students in area of study
Met with students and discussed educational goals and expectations
Met with parents to discuss student progress and address concerns
Coached and mentored less-experienced tutors to observe and measure outcomes
Prepared lesson plans to meet goals identified in students' individualized study plans
Responded to email and telephone requests to provide students with specific information
Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
Leveraged technology to accelerate learning by proving students with easy-to-access information
Maintained tutoring records to adjust instruction and update parents on student progress
Used flashcards and other techniques to test and improve memory through practiced information retrieval
Leveraged technology and visual aids to engage students and enhance learning
Director Assistant
Loma del Sueno Corp, Baseball
San Cristobal, Dominican Republic
05.2007 - 07.2017
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Trained and mentored new employees on industry practices and business operations.
Worked with team leaders to arrange schedules based on production requirements and available resources.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Oversaw purchasing and organization of 10 inventory.
Created and updated records and files to maintain document compliance
Trained and mentored new employees on industry practices and business operations
Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
Identified costs involved for purchase orders and organization tasks to keep in line with departmental budget.
Helped management with business operations to align teams, set goals and execute initiatives
Led team of 50 professionals in special projects and daily operations
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
Oversaw purchasing and organization of inventory
Partnered with educators to instruct and mentor students with developmental and physical disabilities
Maintained tight production timetables and quality standards to give audiences exceptional offerings
Communicated all capacity, sourcing and technology gaps with upper management
Supported continuous process and performance improvement for manufacturing issues, robustness and compliance
Reviewed proposed regulatory changes and evaluated potential impacts on business operations
Expedited investigations, action plans and schedules for sports activities
Built and strengthened relationships with vendor representatives in order to maintain consistent supplies
Assisted senior leadership in managing all aspects of operations
Managed data transfers and proactively resolved issues at manufacturing sites through effective troubleshooting
Directed team focused on taking development projects through monetization and mass production
Supported capital project planning and contributed to feasibility studies
Managed 5 departments and coordinated resources across different programs
Oversaw vendor delivery deadlines and requirements to fulfill priority contracts
Lead teams of up to 50 personnel, supervising daily performance as well as training and improvement plans
Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements
Verified supply chain conformance with production requirements by cultivating productive vendor relationships
Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns
Supported health agency inspections as liaison to regulatory agencies on technical and manufacturing issues related to assigned product and processes
Oversaw business calendar of events and scheduled key initiatives
Analyzed impacts of regulatory changes on operations and developed mitigation plans
Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness
Directed work of key team members to create cutting-edge cinematography work
Identified costs involved for operations and services tasks to keep in line with departmental budget
Education
Ph.D. - Hospitality Administration & Management
Pedro Henriquez Urena University
Dominican Republic
11.1993
Skills
Dietary Needs
Enrichment Activities
Childcare Facilities
Employee Coaching and Motivation
Administration and Reporting
Customer Service Process Improvement
Scheduling and Coordinating
Arranging Paperwork
Office Supplies and Inventory
Languages
Spanish
Native or Bilingual
Timeline
Assistant Estimator
Dade Construction Corp
07.2022 - Current
Teacher Coach
The Babysitting Company
10.2018 - Current
Tutoring Assistant
Tutor Of New York City
07.2017 - Current
Director Assistant
Loma del Sueno Corp, Baseball
05.2007 - 07.2017
Ph.D. - Hospitality Administration & Management
Pedro Henriquez Urena University
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