Teresa D Wright

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Addressed customer needs and made product recommendations to increase sales.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Restocked and organized merchandise in front lanes.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Stocked, tagged and displayed merchandise as required.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Improved efficiency, organized checkout area for optimal workflow.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Increased sales of promotional items by informing customers about current offers.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Enhanced shopping experience, provided product information and location assistance.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Performed cash, card, and check transactions to complete customer purchases.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Reduced processing errors by meticulously following transaction procedures.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.

I worked under the youth employment training program in high school From sophomore to my senior year for the city of Tulare the library graduated and a year later started working for them again and was there for 19 1/2 years before I started working at Rite Aid pharmacy. I took classes TECO and earned certificates for customer service, Cashiering, Baking waitressing