Teresa Uscanga
Whittier,CA
Summary
Dynamic leader with a proven track record at The Luckman Fine Arts Complex, adept in operational support and event coordination. Skilled in fostering teamwork and collaboration, I've significantly enhanced guest relations and streamlined processes. My creative vision and exceptional communication have driven successful projects, reflecting a commitment to excellence and cultural awareness.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Hospitality Coordinator
Luckman Fine Arts Complex
03.2022 - Current
- Maintained exacting standards of quality and performance.
- Identified and resolved customer complaints concerning food.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
- Created healthy nutritious menus to serve at important functions.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees, guest and artists.
- Planned and executed more than 10 special events per year.
- Monitor artists and patrons feedback, implementing necessary changes to elevate hospitality standards continually.
- Maintained high levels of cleanliness and organization throughout the property, contributing to positive guest reviews.
- Established strong relationships with local vendors, securing discounts and promotional offers for guests'' benefit.
- Supervised team members, providing guidance on best practices in customer service and operations management.
- Coordinated special events, ensuring seamless execution and memorable occasions for guests.
Dance Director
Grandeza Mexicana Folk Ballet Academy
09.2013 - Current
- Recruited top talent for dance academy workshops, maintaining a high standard of artistic excellence within the ensemble.
- Collaborated with costume designer to create visually stunning outfits for various shows and productions.
- Implemented effective rehearsal schedules for improved dancer preparation and performance quality.
- Created and executed strategic plans outlining artistic vision, growth objectives, and organizational goals providing a clear roadmap for future success.
- Facilitated team meetings regularly to review progress towards goals and address any concerns or challenges faced by the academy members.
- Mentored dancers in honing their skills through personalized coaching sessions tailored to individual strengths and weaknesses.
- Enhanced dance performances by developing creative choreography and production concepts.
- Conducted regular evaluations of dancer performance levels identifying areas needing improvement while also recognizing exceptional talent deserving of recognition or promotion opportunities.
- Delivered constructive feedback during rehearsals leading to noticeable improvements in both individual dancer technique as well as overall group cohesion onstage performances.
- Created variety of original dance routines for different classes according to skill level and performance plans.
- Generated lesson plans each week that covered stretching, conditioning, warm-ups and routines.
- Conducted written and verbal evaluations of dancers to present to parents.
- Composed sequences of steps and moves for dancers.
- Choreographed performances for individuals and groups.
- Implemented creative and challenging choreography to push students to next level.
- Developed new choreography for shows and organized rehearsals with team members.
- Discovered and utilized talents of team.
- Established and enforced safety standards, promoting warm-up exercises and proper technique.
- Helped students work on facial expressions to match dance moves.
- Helped students understand rhythm, leaps, turns and posture.
- Managed exercise, conditioning and flexibility improvement programs.
- Delegated duties and evaluations among 2 registered instructors within dance studio.
- Created and updated weekly staff schedules and dance lesson schedules.
Theater Manager
Luckman Fine Arts Complex
03.2006 - 03.2020
- Implemented safety procedures and protocols, maintaining a secure environment for staff, performers, and patrons alike.
- Developed and maintained strong relationships with local businesses, securing sponsorships and partnerships for theater events.
- Organized community outreach programs to increase visibility within the local arts scene and encourage greater public engagement.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Delegated tasks to existing support team members and to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Luckman Fine Arts Complex
03.2022 - Current
- Supervised operations staff of 2 custodians and up to 20 ushers and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant to the Executive Director
Luckman Fine Arts Complex
06.2000 - 03.2006
- Served as the primary point of contact for external department heads and artist's agents, ensuring that their needs were met promptly and effectively.
- Supported the Executive Director in daily tasks, resulting in increased productivity and timely completion of projects.
- Managed daily materials and reports for Executive Director relating to internal projects, meetings and performances,
- Assisted in the development of strategic plans, contributing to the organization's overall growth and success.
- Managed complex travel arrangements for the Executive Director, ensuring seamless coordination of flights, accommodations, and transportation.
- Contributed to budgeting efforts by tracking expenses accurately and identifying cost-saving opportunities where possible.
- Provided exceptional client service through prompt responses to inquiries and effective resolution of issues or concerns.
- Developed concise reports on various projects to keep department informed about progress and outcomes.
- Facilitated smooth transitions during periods of change by providing essential support during staff restructures or departmental shifts.
- Managed confidential information with discretion, maintaining the trust of the Executive Director and other senior staff members.
- Enhanced organizational efficiency by streamlining administrative processes and implementing time-saving procedures.
- Collaborated closely with other executives'' assistants, fostering a positive team environment that supported overall organizational goals.
- Maintained accurate records of all executive correspondence, facilitating easy retrieval of important documents when needed.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported business and hospitality needs of artist and staff during performances and company events.
- Processed travel expenses and reimbursements for Executive Director and artists.
- Handled confidential and sensitive information with discretion and tact.
Dance Instructor
New Temple Elementary School
01.1995 - 05.1998
- Planned routines for recitals and performances
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Assisted with coordination and administration of complete dance program.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
Education
Bachelor of Arts - Theater Arts And Dance
California State University, Los Angeles
Los Angeles, CA06-2000
Associate of Arts - Theater Arts
Pasadena City College
Pasadena, CA06-1998
Skills
- Strong organization
- Exceptional communication
- Guest relations
- Training expertise
- Event coordination
- Fluent in multiple languages
- Operational support
- Customer service
- Teamwork and leadership
- Logistics coordination
- Cultural awareness
- Choreography expertise
- Music selection
- Dance technique mastery
- Performance direction
- Dance background
Languages
Spanish
Timeline
Hospitality Coordinator
Luckman Fine Arts Complex
03.2022 - Current
Operations Manager
Luckman Fine Arts Complex
03.2022 - Current
Dance Director
Grandeza Mexicana Folk Ballet Academy
09.2013 - Current
Theater Manager
Luckman Fine Arts Complex
03.2006 - 03.2020
Assistant to the Executive Director
Luckman Fine Arts Complex
06.2000 - 03.2006
Dance Instructor
New Temple Elementary School
01.1995 - 05.1998
Bachelor of Arts - Theater Arts And Dance
California State University, Los Angeles
Associate of Arts - Theater Arts
Pasadena City College
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