Teresa Jaslyn Gomez

Reviewed audit and monitoring reports related to consumer and client activities per state guidelines

• Supervisor at the Illinois Department of Aging
• Manage documents for over 300 caregivers per the state of Illinois Making sure we are always compliant
• Preparing documentation and records for upcoming audits and inspections.
• Creating RPI risk assessments per our Quarterly compiled reports
• Updated Excell spreadsheets with latest data to enhance strategic planning.

• While at Insurance Auto Auctions my duties consisted of searching for, qualifying, recruiting and onboarding towing companies for over 197 branches during emergency catastrophic weather
• Forecasting & Auditing current towers on performance, making changes to tow rosters onboarding new towing companies as needed to meet insurance deadlines and quotas.
• Negotiated contracts with carriers to secure optimized rates.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
• Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

• While at Every 24 Towing & Recovery my duties consisted of supervising drivers, performing maintenance & safety inspections for a fleet of 11 trucks
• Coordinating and dispatching employees 24/7 for emergency services
• Prepared records and data for regular audits.
• Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
• Managed compliance efforts, reporting and audits.
• Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
• Verified consistency in quality planning, quality control, quality insurance and quality improvement.
• Defined and developed policies and procedures for consumer reporting and privacy practices.
• Conducted quarterly audits of environmental management compliance.
• Developed and delivered training programs to inform new and current employees about compliance issues.

• While at Mont way Auto Transport duties consisted of investigating
• Transport Claims for Mont ways' Most important ‘VIP' Accounts, partnering with Corporate Accounts such as Amazon, Apple, NFL ..Etc Just to name a few, I was their direct point of contact to determine and process any losses and liability savings the company hundreds of thousands of dollars.
• Viewed reports regularly to make sure processing was conducted efficiently.
• Establishing and analyzing theories of liability transport claims
• Working closely with defense counsel, subrogation counsel experts, and negotiating settlements
• Conducting meetings on the phone with commercial insurance companies and attorneys
• Preparing reports for both internal and external audiences
• Attending settlement conferences and mediations as assigned
• Sending out legal collection letters
• Staying current on excel spreadsheets and managing critical key dates
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

• Home Estimates, While at Shir Transport my monthly duties consist of generating $60,000 in interstate commercial moving sales, Contacting 2500 clients, Giving 12 On-site quotes to potential clients, Generating 20 Networking leads, and Sending out 200 quotes on a daily basis I surpassed and exceeded all expected sales and goals prompting me to be promoted to sales manager
• As Sales Manager with Shir Transport my duties consisted of hiring, training, and providing professional development for my team
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Setting weekly, monthly, and quarterly goals
• Going above and beyond the status quo, pushing my team to transcend our quotas.

• While at Impact Body Works my work duties consist of , Collecting payments from insurance companiesand clients for the cost of repairs, Dealing closely with insurance on supplements and general estimates
• General clerical duties such as faxing, filing, and scanning documents, Creating and issuing purchaseorders for vendors needing payments, Making “damaged estimates” of vehicles brought in for repairs
• Generating and processing repair orders for vehicles brought into the shop, Completing and organizingcorrect documentation needed for insurance company's records, Ordering supplies as needed, Providingadministrative support to other departments.