Teresa L Kish
Broadway,NC
Summary
Versatile administrative and customer service specialist with experience in order entry, account management, inventory coordination, and warranty processing. Strong communication skills and proven ability to handle high-volume tasks with accuracy and efficiency. Proficient in Salesforce, Excel, and multiple industry software systems, with a consistent record of supporting operations and enhancing customer satisfaction.
Overview
26
26
years of professional experience
Work History
Customer Relations Specialist
Big Sandy Superstore
05.2023 - 05.2025
- Managed incoming phone calls, providing assistance or routing to appropriate departments
- Welcomed and directed visitors to ensure a professional front-office experience
- Created and monitored warranty repair claim tickets, ensuring accurate parts tracking
- Produced detailed sales invoices and processed customer payments efficiently
- Completed financing documentation with accuracy and compliance
- Executed daily opening and closing reports to maintain store operations
- Applied Excel for data entry, tracking, and reporting
- Collaborated with sales staff to support customer service and workflow
- Prepared and verified daily bank deposits
Order Selector - Core
Mark International, Inc
11.2021 - 09.2022
- Prepared boxes with accurate shipping labels and corresponding pick sheets
- Scanned product barcodes using an RF scanner to fulfill customer orders
- Recorded order quantities in the computer system to ensure accurate shipment records
- Directed completed orders onto the conveyor line for loading and distribution
Appointment Coordinator
Bath Fitter
08.2021 - 10.2021
- Managed inbound phone and email inquiries from customers and leads
- Initiated outbound calls to homeowners to arrange free consultations
- Scheduled and organized sales appointments on the company calendar
- Accurately logged all customer communications and touchpoints in the internal system
Order Entry Specialist
Cornerstone Building Brands
03.2020 - 09.2021
- Navigated multiple builder portals to collect stone selections, color options, quantities, and job-site installation details
- Applied Excel and product reference materials to validate order accuracy
- Processed complex, detail-intensive orders distributed from multiple warehouse locations
- Maintained consistent communication with service managers and sales teams to support order accuracy and workflow
Preventative Maintenance Data Coordinator
GKN Driveline
03.2019 - 03.2020
- Interpreted machinery owners’ manuals to develop accurate preventive maintenance tasks and frequency schedules within the EAM system
- Coordinated monthly workflow by scheduling, printing, and sorting about 400 PM orders for technician completion
- Recorded all completed PMs in the maintenance database, capturing dates, labor time, and task details
- Procured required parts to support timely repair and maintenance activities
Distribution Specialist
Triangle Visions Optometry
08.2018 - 01.2019
- Managed inventory fulfillment by pulling frames from the distribution center for a network of optometry offices
- Updated inventory data and stock records in the Acuitas system with accuracy and consistency
- Coordinated returns and RMA processing with manufacturers’ representatives
- Navigated various eye wear manufacturer platforms to submit special orders and confirm product availability
Regional Account Manager
Pentair Water
02.1999 - 01.2018
- Handled and routed incoming calls to support efficient daily operations
- Leveraged Salesforce to manage service company profiles, customer accounts, and workflow documentation
- Served as a primary communication hub for sales teams, service managers, technicians, tech support, and homeowners
- Processed roughly 500 warranty claims monthly with accuracy and adherence to company guidelines
- Managed parts inventory by replenishing stock, coordinating shipments, and tracking deliveries to ensure timely service
Education
Associate Degree - Business Administration, Accounts Management
Southeastern Business College
Lancaster, OH01.1987
Skills
- Account Management
- Customer engagement
- Proficient in Microsoft Office Suite
- Operational efficiency in store management
- Proficient in Salesforce, QAD, EAM systems, Acuitas, and various construction ordering platforms
- Professional phone communication
Timeline
Customer Relations Specialist
Big Sandy Superstore
05.2023 - 05.2025
Order Selector - Core
Mark International, Inc
11.2021 - 09.2022
Appointment Coordinator
Bath Fitter
08.2021 - 10.2021
Order Entry Specialist
Cornerstone Building Brands
03.2020 - 09.2021
Preventative Maintenance Data Coordinator
GKN Driveline
03.2019 - 03.2020
Distribution Specialist
Triangle Visions Optometry
08.2018 - 01.2019
Regional Account Manager
Pentair Water
02.1999 - 01.2018
Associate Degree - Business Administration, Accounts Management
Southeastern Business College