Teresa L. Sheehan

• Trained and mentored new employees on industry practices and business operations.
• Directed work of key team members to create cutting-edge cinematography work.
• Built and strengthened relationships with vendor representatives in order to maintain consistent performance.
• Created system to maintain all documents electronically.
• Work closely with director to provide effective assistance for specific aspects of business operation.
• Work on continuous process Improvement to ensure compliance with FMLA and PFL

• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

• Major contributor and key team member of university’s ad hoc group responsible for the transition to one integrated pay-benefits system
• Ensured multiple difficult task streams progressed appropriately to meet vital deadlines
• Instrumental in organization being nominated in 2010 and 2011 for Plan Sponsor of the Year Award
• Provided personalized, thoughtful, caring customer service to university faculty and staff
• Made complex retirement, finance, and insurance concepts simple to understand and walked them through actions required for their desired results
• Developed and implemented an educational strategy (Road to Retirement series) to increase participation in our defined contribution retirement savings plan
• An emphasis was placed on educating employees in relation to understanding the benefits of participating in the retirement savings plan
• Analyzed, reviewed and recommended changes to the January 1, 2010 restated and amended plan documents
• Recommendations to revise the documents in accordance with our design were approved by the TPA compliance department
• Organized and facilitated the first comprehensive audit of the retirement plan resulting in a positive outcome for the organization
• Worked with the IT department to enhance the design of the benefits web page.

• Facilitated the transition of COBRA and retiree benefits administration to Third Party Administrator
• Formulated policies and procedures to ensure compliance with regulations and operational effectiveness
• Prepared Form 5500
• Collaborated and ensured data integrity during the transition of outsourcing between TPA’s
• Processed, identified and corrected all issues on error files.

• Supported three payroll teams with benefits administration for approximately 8,000 employees
• Acted as liaison between employees and insurance companies
• Conducted reconciliation of benefits invoices.

• Communicated with clients on projects and issues to keep them informed and maintain positive relationships
• Ensured resolution of company and employee concerns
• Managed multiple projects simultaneously.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Verified quality of deliverables and conformance to specifications before submitting to clients.

• Vendor Liaison
• Installed benefit program modifications and new benefit programs including concierge benefits
• Coordinated annual open enrollment including benefits fair
• Supervised the introduction of online enrollment resulting in the discontinuance of a paper system
• Elevator Division Retirement Benefit Plan 2,500+ participant Multi-Employer DB Pension Plan

• Facilitated the preparation of the restated and amended Plan Document
• Ensured all administrative aspects of the daily operations of the Plan were in compliance with the Plan Document and ERISA guidelines
• Determined final monthly benefit payments and all retroactive benefits to be paid
• Directed the design and implementation of the Local Area Network to track all eligible participants and payments from each participating employer
• Developed filing system and office procedures manual
• Established quality control procedures for the maintenance of records, which decreased overpayment to participants by 100%
• Coordinated employee communications and annual benefit statement for participants.

Elevator Division Retirement Benefit Plan

2,500+ participant Multi-Employer DB Pension Plan

Consultant 10/1999 – 03/2000

Retirement Plan Administrator 03/1993 – 10/1999

Associate Plan Administrator 01/1990 – 03/1993

§ Facilitated the preparation of the restated and amended Plan Document

§ Ensured all administrative aspects of the daily operations of the Plan were in compliance with the Plan Document and ERISA guidelines

§ Determined final monthly benefit payments and all retroactive benefits to be paid.

§ Directed the design and implementation of the Local Area Network to track all eligible participants and payments from each participating employer.

§ Developed filing system and office procedures manual

§ Established quality control procedures for the maintenance of records, which decreased overpayment to participants by 100%.

§ Coordinated employee communications and annual benefit statement for participants.