Teresa L. Davis- Green

Company Overview: Telecommunications provider of fiber internet, streaming TV, VoIP phone and security for home, business and wholesale Telecommunications support services for data, cellular or networking. www.consolidated.com.

• Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
• Lead department project coordinator for rate changes, promotions, billing system mergers working cross-functionally with multiple departments
• Optimized operational efficiency by analyzing and streamlining processes.
• Improved team productivity by implementing effective workflow strategies and time management techniques.
• Created custom reports and visualizations to support decision-making processes.
• Enhanced data accuracy through meticulous attention to detail in data management tasks.
• Assessed operational performance to identify areas for improvement.
• Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
• Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
• Assisted in developing operational policies and procedures that aligned with organizational goals and objectives.
• Worked with engineers and technical staff to recommend software adjustments and resolve design flaws.
• Strengthened communication between departments, facilitating seamless flow of information for faster decision-making processes.
• Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
• Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
• Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
• Contributed to successful launch of new products and services through rigorous testing and quality assurance checks.
• Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
• Streamlined project management processes, improving team collaboration and output.
• Enhanced customer satisfaction, analyzing and addressing root causes of complaints or inaccuracies.
• Analyzed customer feedback to develop strategies for service improvement.
• Designed training programs for new software tools, enhancing team productivity.
• Facilitated knowledge-sharing sessions, boosting team efficiency and innovation.
• Developed written documents and reports related to programs, operations and procedures.
• Liaison between internal and external auditors ensuring accuracy to customer invoices and processes were met for compliance.
• Developed and continuation of improvements to end-user system interface for process flow and accuracy for data and system changes.
• Work closely with Accounting and Tax departments ensuring general ledger and tax codes were set up properly to meet down-system recording and appropriate taxation to meet federal, state and local/regional guidelines.
• SQL reporting including writing simple SQL’s.
• Managed rate changes that have deadlines with as many as 10 products affected.
• Assist with additional projects as necessary to meet department and company goals.

Company Overview: The Innsbrook Institute Summer Music Academy and Festival is the regions' leading chamber summer music festival providing a combination of professional musical instruction for students and outstanding chamber music performances for patrons. www.innsbrookinstitute.org

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Maintain donor database of over 100 donors and communications systems.
• Presentation skills - customers, sponsors, camp attendees and parents, Music Artists and camp Staff, Host Families.
• Manage administrative/business tasks (filing reports to IRS, BMI, payroll, etc.) including general office tasks.
• Maintain financial records - accounts receivables and payables utilizing Quickbooks.
• Assist with summer academy, fund raising events and festival by coordinating activities and host homes, ensure events run smoothly, track fundraiser and festival sales, receipts and expenses.
• Maintain files and documentation in accordance with standard business and accounting practices.
• Provided exceptional customer service when addressing donor, student or parent inquiries or concerns via phone calls or email correspondence.

Company Overview: Software firm providing products, services and solutions. Clients include CLEC’s and LEC’s providing Telephone, Internet, and Cable products and services to end users. www.stellarrad.com

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Streamlined internal processes for better efficiency in account management tasks.
• Built relationships with customers and community to promote long-term business growth.
• Project manager for client system enhancements and bug fixes for customer base on multiple client platforms, new software and system functionality implementations.
• Front-line client support for day-to-day production order entry, billing, toll collection, trouble ticket activities and system issues utilizing problem-solving and analytical skills.
• Business Analysis - developing, interpreting, reviewing, validating, documenting, and maintaining business and functional requirements for client and providing project management as the liaison between clients and development.
• Key interface between clients, development and IT departments.
• Provide quality assurance testing and software release management for clients for each software product/functionality, as well as documentation release notes and step-by-step processes for three types of documentation, as well as trouble ticket and system requirements reporting.
• Oversee implementation of new software and system functionality.
• Utilize third-party technologies, such as GoToMeeting for troubleshooting system issues.
• Run SQL reports for client billing, payroll, hours tracking.
• Provide system demo’s, meeting with clients and potential clients, as well as assist sales with RFP’s.

Company Overview: Acquisition of Viziqor Solutions, formerly Daleen Technologies, Inc., Abiliti Solutions and Intertech Management Group. Telecommunications software and service bureau provider. Report to Vice President.

• Improved project efficiency within the service bureau with strategic planning, resource allocation, and time management practices.
• Navigated through periods of significant change, maintaining focus on long-term strategic goals.
• Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
• Assisted in recruiting, hiring and training of team members for the service bureau.
• Manage staff of six - Direct the activities of the Billing Operations department within the service bureau ensuring overall strategy for department is met.
• Oversee integrated billing for six product types for multiple Fortune 100 and Fortune 500 customers, including event rating/toll, billing and revenue assurance of all outputs and ensure contractual obligations and Service Level Agreements (SLA’s) are met.
• Lead and manage new implementations in the service bureau, work with project management ensuring project tasks and implementation dates are met, work with IT on system and server setup, product management and other implementation team members ensuring activities affecting the project and service bureau are sufficient and on time.
• Key management team member leading disaster recovery planning and preparation.
• Key leader of the service bureau in SAS 70 certification.
• Manage third-party vendor relationships and service level agreements.
• Business Analysis - developing, interpreting, reviewing, validating, documenting, and maintaining business and functional requirements for clients.
• Provide bill cycle metrics and other results to key personnel.
• Assist sales by giving presentations to potential new service bureau clients.
• Work directly with Executives - both internal and external - and cross-functional team members.