Teresa Lynn Kennedy
Wise,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Pharmacy Technician
Food City Pharmacy
Wise, VA
04.2000 - 05.2023
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Provided education materials about medications to patients upon request.
- Interpreted and processed medication orders under supervision of pharmacist.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Prepared and processed medical insurance claim forms and records.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted in training new employees on pharmacy procedures.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Restocked shelves with new supplies of medications as needed.
- Answered telephones to respond to questions or requests.
Education
Some College (No Degree) - Business Administration
Mountain Empire Community College
Big Stone Gap, VASkills
- Insurance Billing
- Regulatory Compliance
- Drug Inventory Management
- FDA Compliance
Timeline
Pharmacy Technician
Food City Pharmacy
04.2000 - 05.2023
Some College (No Degree) - Business Administration
Mountain Empire Community College
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