Courtney A. Edwards
Honolulu,HI
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
10
10
years of professional experience
Work History
Operations Manager/District Manager
Kash Hospitality Group
01.2019 - 11.2022
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Back of House Administrator
The Steet HNL, Michael Mina Group
11.2017 - 12.2018
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Executive Office Administrator
Transpac Group
06.2016 - 11.2017
- Extensive use of Microsoft systems- Excel, Word, Office etc
- Gained useful knowledge and experience with QuickBooks software and Surcharge Engine
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Server/Bartender/Assistant Manager
Grandview Tavern
07.2012 - 02.2016
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Northern Kentucky University
01.2010
Skills
- Operations Management
- MS Office
- Project management abilities
- Operational Efficiency
Timeline
Operations Manager/District Manager
Kash Hospitality Group
01.2019 - 11.2022
Back of House Administrator
The Steet HNL, Michael Mina Group
11.2017 - 12.2018
Executive Office Administrator
Transpac Group
06.2016 - 11.2017
Server/Bartender/Assistant Manager
Grandview Tavern
07.2012 - 02.2016
Northern Kentucky University
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