Teresa M. Fort
Ocoee,FL
Summary
Detail-oriented Compliance Coordinator offering over 25 years of expertise in risk management, coordinating training and schedules and various lines of business. Advanced knowledge of regulatory compliance across WDW property, DCL, Disney's Vero Beach Resort and Disney's Hilton Head Resort with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
34
34
years of professional experience
Work History
Regulatory Compliance Coordinator
Walt Disney World Resort
07.2018 - Current
- Respond to Regulatory Compliance mailbox, phone and other online offering requests, including roster recording, for information or assistance within 48 hours
- Partner with team members to provide regulatory and training compliance and reporting to WDW, DL, DCL, Hilton Head and Vero Beach locations set up training for efficiency
- Monthly metrics reporting and downloading to share drive of Regulatory required class and trainings for easy access
- Schedule classes taught across the, by various departments including Regulatory, Safety and outside vendors totaling up to 50 classes per month including setting up zoom links if needed
- Partner with team members to create class materials including power point presentations and training content
- Partner with team members to update compliance resources on the Hub's Regulatory compliance confluence site
- Partnered with outside vendors to schedule class dates that work with their availability and participant class needs resulting with a flexible partnership
- Experience in office 365 applications including outlook, One Drive and One Note
- Experience in the D Learn application and American Heart Association site to ensure training items are added, working correctly and available to ensure OSHA and Disney regulations are completed
- Working in Casual Buyer to order office supplies
- Ordered supplies for Regulatory classes taught by team members as well as classes taught by outside vendors.
Coordinator
Disney's Animal Kingdom
07.2010 - 07.2018
- Part of opening team for Pandora within the park, on boarding all staffing for two lines of business, consisting of over 380 transfers and new hires
- Partner with other lines of business to increase their regulatory/non-regulatory training percentages in DAK and Liquidation merchandise locations
- Partner with Loss Prevention to address over and short concerns by focusing and refocusing of training guidelines
- Leverage working relationships with Scheduling Partners and location Leaders to ensure proper scheduling of training
- Facilitate training and regulatory classes including Train the Trainer and Simplicity
- Familiar with SAP and GEMS systems to validate Cast Member information.
Merchandise Coordinator
Animal Kingdom Lodge
01.2006 - 07.2010
- Assisted with day to day staffing/managing of Cast breaks and position coverage to ensure excellent guest service
- Acted as intermediary for resolving Guest/Cast Member situations while delivering excellent Guest satisfaction
- Focused on operational needs of the location and provided immediate recovery for Guest situations
- Daily register bank out and maintaining of manager's fund
- Partnered with location/animal programs to drive an increase in Donations to the DWCF (Disney Wildlife Conservation Fund) to over $100,000, averaging between $250 and $400 daily.
06.1992 - 12.2008
- Various hostess roles including Epcot custodial and attractions, Resort front desk and guest services, merchandise hostess at various locations on property
- Filled a position as a deployment assistant where I partnered with locations to ensure coverage and lunch breaks were given in a timely manner.
Education
Master of Science - Mgmt, Human Resources Management
Bachelor of Fine Arts - undefined
Skills
- Special Projects
- Loss Prevention Strategies
- Matrix Management
- Creates partnerships internally and externally to resolve issues
- Self starter for professional and personal development
- Trusted with sensitive regulatory documents
- Regulatory Monitoring of required classes and training
- Created class presentations and resource materials
Accomplishments
Power Point presentations
Created class documentation and resources
Partners in Excellence recipient
Strong communication skills
Skilled in building professional relationships
Timeline
Regulatory Compliance Coordinator - Walt Disney World Resort
07.2018 - Current
Coordinator - Disney's Animal Kingdom
07.2010 - 07.2018
Merchandise Coordinator - Animal Kingdom Lodge
01.2006 - 07.2010
-
06.1992 - 12.2008
Wilmington University - Master of Science, Mgmt, Human Resources Management
University of Southern Mississippi - Bachelor of Fine Arts,