TERESA MARGARITA GONZALEZ

Educates/trains team with dental research & techniques

• Oversees and manage all contractual obligations
• Leads and facilitates meetings daily
• Manages multiple projects and responsibilities
• Coordinates appointments schedules and extensive treatment planning for all dentists, periodontist, orthodontist, endodontist, Oral Surgeon
• Thoroughly investigate past due invoices minimizing number of unpaid accounts
• Demonstrates knowledge of HIPPA privacy and regulation by appropriately handling patient information
• Recruits and interviews copious applicants per year and hires new employees
• Exceed revenue goals by 10%-35% more Quarterly
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Effectively responds to emotionally escalated patient situations and needs thus effectively resolving concerns though utilizing good discernment
• Conducts new employee orientation to foster positive attitude towards organization objectives
• Expertly plans & coordinates, organizes and directs all operations of the company.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

• Processes claim, Explanation of benefits, adjustments & statements
• Accounts receivables
• Weekly/monthly reporting on excel
• Details oriented for documentation
• Collections and payment plans
• Submitting accurate claims to insurance carriers
• Answering multiple phone lines
• Follow-up on insurance claims as needed to assure timely payment.
• Enhanced claim resolution rates by promptly investigating and analyzing complex insurance collections cases.
• Collaborated with cross-functional teams to address discrepancies and ensure accurate billing information.

• Scheduled appointment/registered patients
• Precisely completed appropriate claims paperwork, documentation system entry
• Assisted in maintenance of dental charts/filling op audit reports
• Manage Multi-lines phone system & pleasantly greeted all patient
• Chair side Assistant, Prophy polishing cleaning, sterilizing instrument and room by OSHA regulations
• Order Back office supplies
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.

• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Reduced wait times by quickly greeting patients upon arrival and assisting with check-in process.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.