Teresa (Niki) Hernandez
San Antonio,TX
Summary
I am an experienced management professional with a strong background in leadership in the hotel, restaurant, and retail industries. My passions are sales, customer focus and employee relations, with a strong drive for financials and training. My previous experience makes me a standout candidate for any position that would allow me to apply my skills and grow within a company dynamic.
Overview
34
34
years of professional experience
Work History
DIRECTOR OF OPERATIONS
ELLIPSIS UTILITIES LLC
11.2021 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
ASSISTANT STORE MANAGER
CHICOS LA CANTERA
09.2020 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
GENERAL MANAGER
WENDY’S
03.2019 - 09.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
AREA MANAGER
CHURCH'S CHICKEN
08.2015 - 11.2016
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Drove revenues and team morale by developing and deploying sales contests.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised 18-24 location managers and managed 8 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Managed inventory and reduced shrinkage 6 % through detailed monitoring of daily operations and stock.
- Exceeded sales forecast figures by 17% regularly through superior customer care.
DIRECTOR OF CATERING
HOTEL INDUSTRY
06.1990 - 06.2014
- Trained and supervised team members to deliver top-notch service during large-scale catering functions.
- Managed budget allocation, negotiating contracts with vendors for cost-effective catering solutions.
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
- Participated in industry networking events and trade shows, establishing valuable connections within the local catering community and expanding business opportunities.
- Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
- Expanded company''s reach into new markets by targeting specific industries, such as corporate events or weddings, through targeted advertising campaigns.
- Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Education
No Degree - Business Management
El Camino College
Torrance, CA06.1986
High School Diploma -
South High School
Torrance, CA06.1984
Skills
- Class A Commercial Driver's License
- Proficient computer skills
- Customer Service Management
- New hire on-boarding
- New Employee Training
- Coaching and Mentoring
- Written and oral communication
- Exceptional organization
- Delegation Abilities
- Innovation and Creativity
- Customer Focus
- Relationship Building
- Problem-Solving
References
Upon Request
Timeline
DIRECTOR OF OPERATIONS
ELLIPSIS UTILITIES LLC
11.2021 - Current
ASSISTANT STORE MANAGER
CHICOS LA CANTERA
09.2020 - 11.2021
GENERAL MANAGER
WENDY’S
03.2019 - 09.2020
AREA MANAGER
CHURCH'S CHICKEN
08.2015 - 11.2016
DIRECTOR OF CATERING
HOTEL INDUSTRY
06.1990 - 06.2014
No Degree - Business Management
El Camino College
High School Diploma -
South High School
Similar Profiles
Kimberlee StrandKimberlee Strand
Shift Supervisor at EllipsisShift Supervisor at Ellipsis
Taryn MasseyTaryn Massey
Youth Counselor at EllipsisYouth Counselor at Ellipsis
Joshua TembaJoshua Temba
DevOps Engineer at Ellipsis DigitalDevOps Engineer at Ellipsis Digital