Teresa P. Christie

Seeking a position that is dedicated to meeting quality standards for customer service through evaluation of customer's needs. HIGHLIGHTS OF QUALIFICATIONS Proven interpersonal relationship-builder with unsurpassed customer service skills. Knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts. Results-driven achiever with exemplary planning and organizational skills. Conscientious go-getter who is dedicated and committed to professionalism. Dependable, responsible contributor who is committed to excellence and success. RELEVANT SKILLS AND ABILITIES Customer Service Effective oral and written communication; enhances my ability to interpret the needs of customers. Recommend, select, and help locate or obtain specific products based on customer needs and desires. Determine customer needs, meet quality standards for services, and evaluate customer satisfaction. Leadership Maintain a productive climate and motivate employees to meet high performance standards. Resourceful team player, excellent at working with others while striving to achieve common goals. Innovative problem-solver who can resolve issues involving both staff and customer complaints. Account Management Service new and existing commercial accounts including marketing new accounts and renewals. Interview clients and take their calls to provide customer service and obtain information on claims. Correspond with insured or producer to obtain information or inform them of account status or changes.