Teresa Rivers

• Verified accurate account invoicing through collaboration with accounting department.
• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Tracked orders and notified customers of status or potential delays.
• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Generated documentation and information required for customer shipments.
• Monitored and reported on transportation costs and properly filed shipping documents.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
• Managed system support functions to set priorities and service levels expectations.

• Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
• Supported senior company leaders by delivering reports outlining performance to drive process improvements.
• Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and maintained courteous and effective working relationships.
• Created orders in the computer system for each load delivered to give Accounting a baseline for invoicing.

Filled several temporary positions while awaiting permanent employment

• Met with customers to analyze financial needs and capabilities against targeted goals and build customized service packages
• Used good cash handling skills and attention to detail to maintain balanced cash box
• Supplied partners with qualified referrals to boost engagement in areas of investments, mortgages, and cash management services
• Engaged customers to uncover needs and suggest related bank products
• Coordinated opening and updating of accounts such as checking, savings, and CDs
• Guided customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden
• Presented confident and professional demeanor to build customers' trust and increase sales
• Abided by all operational, regulatory, and security standards to promote work accuracy and reduce risk of loss to business
• Accurately opened new accounts by correctly compiling the customer's information and filing related forms.
• Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

• Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities
• Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen
• Store Compliance Officer
• Implemented office procedures by setting objectives to guide steady workflow
• Oversaw all aspects of office management, including HR functions, file management, and office inventory
• Aided in compliance management by regularly checking documentation, records, and employee work
• Backed up front-line staff with expert handling of various common and complex administrative tasks
• Kept burden off Store Director by expertly handling clerical work, fielding customer inquiries, and resolving equipment issues without assistance
• Supervised front end associates in fast-paced and demanding environment
• Balanced daily deposits and safe counts as required and prepared bank deposits
• Reviewed daily reports in detail and resolved any identified discrepancies
• Implemented and monitored customer service standards for consistent interactions with guests
• Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies
• Trained new employees in all aspects of office practices and procedures