Teresa "T" Donahue
Simla,CO
Summary
Personable,well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support. Attentive and capable of bringing new individuals into organization through active engagement and welcoming approach. Outgoing professional skillful multitasking and personable. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers.
Overview
30
30
years of professional experience
Work History
Office Administrator/Membership Specialist
County Sheriffs Of Colorado Non-Profit
05.2014 - Current
- Work with all 64 Colorado County Sheriffs to help make their agency and communities.
- Organized Fundraising Auctions and Member Engagement events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Organized, facilitated and participated in community service efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Distribute CHP cards to all Counties.
- Handle $1000-$100,000 in cash donations regularly.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained membership database, ensuring that all information was current and accurate
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions
- Increased customer acquisitions from 2000-8000 through effective social media management, grassroots marketing and new member orientation
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
Co Owner/Operator
TD's Lounge
11.2011 - 11.2014
- Managed day-to-day business operations.
- Beverage and food service
- Cash handling
- Juke box and pool table operations
- Serve Safe and TIPS certified
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions
- Established foundational processes for business operations. Working with vendors and sales reps.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
Server/Bartender/Manager
Restaurants Of America
07.1993 - 01.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Supported needs of 6-132 person wait staff who attended to specific needs of countless customers daily for Restaurant's of America establishments and their Hotel Casino with social relevancy and intentionality.
Sales Associate/Customer Service Manager
Cadillac Of Las Vegas
04.1999 - 05.2007
- Helped customers locate products and checked store system for
- *Top Automotive Sales 3 years in a row
*100% Customer Satisfaction Award 2000 & 2002 - Maintained dealership show room floor cars to present best
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about vehicles.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and automotive care
- Engaged with customers to effectively build rapport and lasting relationships
- Engaged with customers to build rapport and loyalty
Education
Associate of Science - Law Enforcement/Psychology/Business
Metropolitan of Denver
Denver, COAssociate of Arts - Photography
Metropolitan Las Vegas
Las Vegas, NVMaster of Arts - Mixology
ABC Bartending & Mixology
Las VegasHigh School Diploma -
Ponderosa High School
Parker, COSkills
- Order Management
- Supply Restocking
- Safe Food Handling
- Food Sales and Promotion
- Suggestive Selling
- Point of Sale Operation
- Hospitality Service
- Meeting Coordination
- Office Supply Management
- Staff Management
- Database Entry
- Mail Handling
- Microsoft Proficient
- Customer Engagement
Timeline
Office Administrator/Membership Specialist
County Sheriffs Of Colorado Non-Profit
05.2014 - Current
Co Owner/Operator
TD's Lounge
11.2011 - 11.2014
Sales Associate/Customer Service Manager
Cadillac Of Las Vegas
04.1999 - 05.2007
Server/Bartender/Manager
Restaurants Of America
07.1993 - 01.2011
Associate of Science - Law Enforcement/Psychology/Business
Metropolitan of Denver
Associate of Arts - Photography
Metropolitan Las Vegas
Master of Arts - Mixology
ABC Bartending & Mixology
High School Diploma -
Ponderosa High School
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