Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Missy Wright

Lebanon,United States

Summary

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Patient-oriented Phlebotomist offering 6 years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomist

WELLSTONE
Harker Heights, TX
01.2021 - 12.2022
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Compiled and submitted data for demographic research.
  • Upheld donor confidentiality throughout intake and collection process.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Collected specimens for drug screens, paternity tests and alcohol tests.

Customer Service Manager

Kroger
Columbia, TN
02.2020 - 12.2021
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Processed documentation and troubleshot discrepancies to build client rapport.

Customer Service Manager

Walmart
Columbia, TN
02.2018 - 12.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

Medical Assistant - Medical Assisting

MYCAA
Texas City, TX
03.2014

High School Diploma -

Lebanon High School
Lebanon, TN
05.2007

Skills

  • Medical records maintenance
  • Sharps disposal
  • Stress management
  • Tracking specimens
  • Proper storage procedures
  • Sanitation and sterilization
  • Drawing blood
  • Biohazard waste disposal
  • HIPAA
  • People skills
  • Active listening
  • Training & development

Certification

  • Phlebotomy Technician (PT)
  • Certified Medical Assistant (CMA)

Timeline

Phlebotomist

WELLSTONE
01.2021 - 12.2022

Customer Service Manager

Kroger
02.2020 - 12.2021

Customer Service Manager

Walmart
02.2018 - 12.2019

Medical Assistant - Medical Assisting

MYCAA

High School Diploma -

Lebanon High School

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Missy Wright