Teresa (Teri) McNea
Holt,Michigan
Summary
I am seeking to re-enter the workforce after being retired for the last 5 years. I have successfully worked in a customer service capacity for many years. As I had been promoted to higher level positions, the customer service calls I received were also at higher levels. De-escalating the more difficult customers, that had more difficult issues, were challenging, but also rewarding.
Overview
29
29
years of professional experience
Work History
Departmental Analyst P-11, Senior Executive Management Assistant 11, Executive Secretary 11, and Executive Secretary 10
State of Michigan, Public Service Commission (LARA)
Lansing , MI
04.2008 - 06.2018
Administrative assistant to deputy director, Executive Secretary 10, and Secretary 9
State of Michigan, Bureau of Workforce Programs (DLEG)
Lansing , MI
02.2003 - 04.2008
Events and marketing aide to the agency director, and Events Specialist
Career Quest, agent for State of Michigan, Marketing and Public Relations (MDCD)
Lansing , MI
04.2001 - 02.2003
Office manager and lead recruiter
Personnel World
Lansing , MI
02.2001 - 04.2001
Supervising Tax Technician II, Project Manager for IRIS, Tax Tech II, and Tax Tech I
State of California, Sales and Use Tax Agency, Board of Equalization
Santa Ana , CA
05.1989 - 01.2001
Education
Kingman High School
Kingman, AZMicrosoft Excel 2000 Introduction, Microsoft Excel 2000 Intermediate, Microsoft Excel 2000 Advanced, Microsoft Access 2000 Level 1, Microsoft Access 2000 Level 2, Effective Business Writing, Focus: Achieve Your Priorities, Managing Change and Transition -
State of Michigan, Training And Development
Lansing, MIReal Estate Law -
Lansing Community College
Lansing, MIBusiness Law, Business English, Accounting 101, Accounting 102 -
Fullerton Junior College
Fullerton, CASome College (No Degree) -
State of California Training And Development
Sacramento, CASkills
- Self-proclaimed (and proven) skillful negotiating skills
- Typing skills: 40 wpm
- Project Management
- Information Gathering
- Report Preparation
- Documentation And Reporting
- Data Processing
- Compliance Analysis
Accomplishments
- Certificate & plaque received October 2005, State of Michigan Award of Excellence in recognition of exemplary service and dedication to the Bureau of Workforce Programs.
- Coordinated several charity events, fundraisers, and blood drives; Plaque and cash award received September 1999, from the State of California for an outstanding job performed as a Subject-Matter Expert team member on the IRIS project.
Personal Information
Marital Status: Happily married
Languages
English
Professional
Grandchildren
Four
Children
Four
Timeline
Departmental Analyst P-11, Senior Executive Management Assistant 11, Executive Secretary 11, and Executive Secretary 10
State of Michigan, Public Service Commission (LARA)
04.2008 - 06.2018
Administrative assistant to deputy director, Executive Secretary 10, and Secretary 9
State of Michigan, Bureau of Workforce Programs (DLEG)
02.2003 - 04.2008
Events and marketing aide to the agency director, and Events Specialist
Career Quest, agent for State of Michigan, Marketing and Public Relations (MDCD)
04.2001 - 02.2003
Office manager and lead recruiter
Personnel World
02.2001 - 04.2001
Supervising Tax Technician II, Project Manager for IRIS, Tax Tech II, and Tax Tech I
State of California, Sales and Use Tax Agency, Board of Equalization
05.1989 - 01.2001
Kingman High School
Microsoft Excel 2000 Introduction, Microsoft Excel 2000 Intermediate, Microsoft Excel 2000 Advanced, Microsoft Access 2000 Level 1, Microsoft Access 2000 Level 2, Effective Business Writing, Focus: Achieve Your Priorities, Managing Change and Transition -
State of Michigan, Training And Development
Real Estate Law -
Lansing Community College
Business Law, Business English, Accounting 101, Accounting 102 -
Fullerton Junior College
Some College (No Degree) -
State of California Training And Development
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