TERESA (TERRI) M PONDER
Jacksonville,Florida
Summary
Highly experienced, energetic, solutions-focused professional with background in overseeing day-to-day pharmacy operations, fostering strong relationships with customers and medical professionals, and ensuring regulatory compliance. Strengths include strategic planning, team leadership, and quality control. Previous work has resulted in improved efficiency within pharmacy department and enhanced patient satisfaction. Exceptionally organized with track record of success in fast paced retail pharmacy settings, enthusiasm for improving processes, and development and implementation of policies. Reputation for proficient time management, excellent customer service, strong analytical skills, and increasing patient satisfaction. Expert multitasker and exceptional communicator. Previous work has resulted in improved efficiency within pharmacy operations and enhanced patient satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Publix Super Markets Inc
Orange Park , FL
03.2012 - Current
Assistant Pharmacy Manager
Publix Super Markets, Inc
07.2001 - 03.2012
- Assisted in the development and implementation of operational policies, procedures, and systems to ensure compliance with regulatory standards.
- Provided support to pharmacy staff members and customers with medication-related inquiries.
- Monitored inventory levels and placed orders for necessary pharmaceuticals and supplies.
- Assessed customer needs, answered questions, and provided advice on appropriate medication usage.
- Reviewed financial reports related to pharmacy operations such as sales figures or cost analyses.
- Resolved customer complaints in a timely manner while maintaining professional composure at all times.
- Supervised a team of pharmacists in providing quality care for patients through efficient dispensing practices.
- Identified opportunities for efficiency improvements within the department's workflow processes.
- Supported marketing efforts by developing promotional campaigns or participating in community outreach events.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Verified accuracy of patient records and prescription volumes.
- Provided patient counseling regarding OTC medications.
- Compounded, dispensed, and mixed various medications for patients.
- Counseled patients on proper use of medication and potential side effects.
- Trained pharmacy interns and newly hired technicians.
- Worked with pharmacy technicians to expedite urgent requests.
Education
PharmD -
University of Florida, College of Pharmacy
Gainesville, Florida05.2001
Skills
- Advanced knowledge of medications
- Ability to interpret clinical information
- Pharmacy calculations and compounding
- Leadership and associate management skills
- Strong verbal and written communication skills
- Strong customer service ability
- Strong problem-solving capabilities
- Workflow optimization, prioritizing needs for efficient results
- Training and mentoring
- Therapeutic decision-making
- Strategy development
- Employee sourcing and development
- Patient counseling and safety
- Knowledge of pharmacy laws and regulations
Certification
- Willing to obtain any additional certifications necessary and/or recommended to be the associate you need.
- Unrestricted Pharmacist license, Florida Board of Pharmacy
- Cardiopulmonary Resuscitation (CPR) certified
- HIPPA certified
- Certified Immunizer
- MTM certified
- Basic Life Support certified
Timeline
Pharmacy Manager
Publix Super Markets Inc
03.2012 - Current
Assistant Pharmacy Manager
Publix Super Markets, Inc
07.2001 - 03.2012
- Willing to obtain any additional certifications necessary and/or recommended to be the associate you need.
- Unrestricted Pharmacist license, Florida Board of Pharmacy
- Cardiopulmonary Resuscitation (CPR) certified
- HIPPA certified
- Certified Immunizer
- MTM certified
- Basic Life Support certified
PharmD -
University of Florida, College of Pharmacy
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