Terese Arvin
Indianapolis,IN
Summary
Well-organized administrative professional bringing excellent multitasking abilities developed over 25 years of health insurance experience. Commended for consistently driving team success with knowledgeable assistance to colleagues and new hires regarding company procedures and federal regulations. Proficient in Customer Relationship Management in database management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of post-secondary education
33
33
years of professional experience
Work History
Medicare Support Representative
UnitedHealthcare
Indianapolis, IN
11.2017 - Current
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interacted with customers professionally by phone and email to provide information and directed to desired staff members.
- Guided new employees on Medicare regulations along with computer programs and responded quickly to questions, which improved understanding of job responsibilities.
Agency Administrator
Risk Managers Insurance Agency
Indianapolis, Indiana
01.2011 - 10.2017
- Organized and implemented a senior product and ACA enrollment system for sales rep at a local retail outlet.
- Create and update procedures for current position.
- Educate clients regarding senior products such as, Medicare Part A, Medicare Part B, Medicare Part D and Medicare Supplement Research ,and manage contracting, as well as, training of annuity products for the agency staff Implement group health, life, dental, annuity and disability programs for small to medium size companies.
Sr. Administrator Client Service
Charles Schwab & Co Inc
Indianapolis, Indiana
01.2009 - 01.2011
- Assisted new hires with training regarding department policies and procedures.
- Ensured client records accurate for proper reporting to agencies.
Manager
Standard Life Insurance Company Of Indiana
Indianapolis, IN
02.1989 - 10.2009
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Trained staff on new system enhancements.
- Evaluated employees' strengths and assigned tasks based upon experience and training..
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Charter Life Underwriter - Life Insurance
The American College Of Financial Services
Bryn Mawr, PA 01.1996 - 01.2002
Skills
Hiringundefined
Timeline
Medicare Support Representative
UnitedHealthcare
11.2017 - Current
Agency Administrator
Risk Managers Insurance Agency
01.2011 - 10.2017
Sr. Administrator Client Service
Charles Schwab & Co Inc
01.2009 - 01.2011
Charter Life Underwriter - Life Insurance
The American College Of Financial Services
01.1996 - 01.2002
Manager
Standard Life Insurance Company Of Indiana
02.1989 - 10.2009
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