Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terese Babcock

Burton,MI

Summary

Dedicated Cemetery professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Multi-site General Manager

Everstory Partners (StoneMor)
03.2023 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Quality Assurance Manager

Everstory Partners (StoneMor)
02.2022 - 02.2023
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
  • Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.

Sales Manager

Everstory Partners (StoneMor)
09.2020 - 01.2022
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Administrator

Everstory Partners (StoneMor)
01.2014 - 08.2020
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Entered and maintained departmental records in company database.
  • Coordinated with human resources department to handle payroll and personnel databases.

Sales Associate

Everstory Partners (StoneMor)
05.2007 - 12.2013
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Associate of Arts - Business Administration And Management

Baker College
Flint, MI
05.1989

Skills

  • Schedule Management
  • Customer Relationship Management
  • Expense Control
  • Branding
  • Project Management
  • Operations Oversight
  • P&L Management
  • Leadership and Team Building
  • Performance Improvements
  • Verbal and Written Communication
  • Operations Management
  • Budget Allocation

Timeline

Multi-site General Manager

Everstory Partners (StoneMor)
03.2023 - Current

Quality Assurance Manager

Everstory Partners (StoneMor)
02.2022 - 02.2023

Sales Manager

Everstory Partners (StoneMor)
09.2020 - 01.2022

Administrator

Everstory Partners (StoneMor)
01.2014 - 08.2020

Sales Associate

Everstory Partners (StoneMor)
05.2007 - 12.2013

Associate of Arts - Business Administration And Management

Baker College

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Terese Babcock