Terese Cornelius
Oklahoma City,OK
Summary
Accomplished Assistant Manager at U.S. Cellular with a proven track record in enhancing customer satisfaction and streamlining retail operations. Excelled in team leadership and strategic thinking, achieving significant improvements in inventory management and customer service. Skilled in conflict resolution and CRM, adept at fostering customer relationships and mentoring staff for professional growth.
Overview
14
14
years of professional experience
Work History
Assistant Manager
U.S. Cellular
08.2019 - 07.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience in 3 locations.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Delivery Driver
DoorDash
07.2017 - 08.2019
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices, often times with 2 or more stops.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Minimized company liability and risks to loads by obeying traffic laws.
Night Clerk
Seven Eleven
06.2010 - 04.2016
- Maintained work areas in clean and organized fashion.
- Expertly fronted and faced products to be readily available for customers.
- Maintained inventory control for essential supplies at the check stand, reducing unnecessary costs associated with overstocking or stockouts.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all customers.
- Supported sales efforts through upselling additional products, promotions, or recommendations when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Kept accounts in balance and ran daily reports to verify totals.
- Balanced cash drawers regularly to ensure accounting discrepancies were kept to an absolute minimum during nightly audits activities between 2 registers.
- Upheld store security standards by vigilantly monitoring entrances, exits, and common areas throughout the night shift.
Education
Bachelor's Degree - Business Administration
Colorado Technical University
Colorado Springs, CO12-2026
High School Diploma -
Edmond Memorial High School
Edmond, OK05.2009
Skills
- Customer service and satisfaction
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
- Retail operations management
- Sales strategies
- Customer relationship management (CRM)
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
U.S. Cellular
08.2019 - 07.2024
Delivery Driver
DoorDash
07.2017 - 08.2019
Night Clerk
Seven Eleven
06.2010 - 04.2016
Bachelor's Degree - Business Administration
Colorado Technical University
High School Diploma -
Edmond Memorial High School
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