Terese Ellis
Raleigh,NC
Summary
Willingness to accept challenges and to capitalize on opportunities. Productive self-starter with strong work ethic; consistently achieving goals. Ability to elicit confidence and build rapport with co-workers and leaders across several departments. Excellent leadership skills demonstrated through overseeing various projects.
Overview
13
13
years of professional experience
Work History
Residential Connectivity Sales Ops Coordinator
Charter Communications
Cary, NC
01.2019 - Current
- Prepare daily reports on sales activities, audits and other key metrics.
- Liaise with peers, leaders and other partners within the organization to accomplish certain tasks.
- Lead ad-hoc projects for the Residential Connectivity Sales channel, as needed.
- Optimize existing processes through automation and process improvements.
- Build and document new processes for various projects.
- Provide training and templates for new reporting and applications for colleagues.
Direct Sales Coordinator
Charter Communications
Cary
01.2018 - 01.2019
- Provided administrative support when needed including scheduling appointments or coordinating travel arrangements.
- Maintained office supplies, direct sales representatives equipment and uniform inventories by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Performed daily audits of sales transactions to ensure accuracy and compliance with company policies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated Daily Field Reports (DFRs) and distributed to leaders.
Direct Sales Representative
Charter Communications
Cary
01.2017 - 01.2018
- Utilized human relations, communication and negotiation skills to sell residential cable, internet and voice services
- Planned and executed field visits to meet with existing customers and generate new business opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Participated in team meetings to discuss strategies for achieving goals.
- Maintained up-to-date knowledge of company's products and services.
Team Manager
Kodak Alaris (Contract)
Durham
01.2014 - 01.2017
- Developed and maintained a team of call center representatives to meet performance standards.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Recruited qualified candidates through interviews; evaluated resumes and applications; extended offers of employment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Senior Technician
Kodak Alaris (Contract)
Durham
01.2013 - 01.2014
- Provided Level II support for cases escalated by Client’s DMs and CSMs to resolution
- Assisted junior staff members with resolving technical issues they were unable to solve themselves.
- Assisted with troubleshooting hardware, software, and network related issues.
- Implemented best practices for problem resolution process management.
- Developed team support strategies and service goals for busy contact center.
- Maintained positive working relationship with fellow staff and management.
Call Center Technician
Kodak Alaris (Contract)
Durham
01.2011 - 01.2013
- Provided technical support and troubleshooting assistance to customers via telephone.
- Diagnosed system hardware, software and network related issues for photo kiosk printers and scanners.
- Made follow-up calls to photo operators whenever necessary.
- Maintained accurate records of customer interactions in the call tracking database.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science: Food Science -
North Carolina State University
01.2010
Bachelor of Science: Computer Information Systems -
Saint Augustine’s College
01.1996
Skills
- Cross-Functional Collaboration
- Team Communication
- Report Preparation
- Process Improvements
- Project Leadership & Coordination
- Critical Thinking Capability
- Mentoring
- MS Office 365, SharePoint Online
- Smartsheet, Realtime Results, Webex
- Attention To Detail
Timeline
Residential Connectivity Sales Ops Coordinator
Charter Communications
01.2019 - Current
Direct Sales Coordinator
Charter Communications
01.2018 - 01.2019
Direct Sales Representative
Charter Communications
01.2017 - 01.2018
Team Manager
Kodak Alaris (Contract)
01.2014 - 01.2017
Senior Technician
Kodak Alaris (Contract)
01.2013 - 01.2014
Call Center Technician
Kodak Alaris (Contract)
01.2011 - 01.2013
Bachelor of Science: Food Science -
North Carolina State University
Bachelor of Science: Computer Information Systems -
Saint Augustine’s College
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