Terese Henry
Associate Resource Manager
York,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Associate Resource Manager
Huge Inc.
Toronto, Ontario
06.2021 - Current
- Daily updating of a Resource Management System (Mavenlink) in collaboration with discipline and delivery leads to assure resources are billable and effectively utilized.
- Managing freelance and contract worker relationships, including financial tracking and invoice payments.
- Tracking data associated with staffing through weekly and monthly reporting, following a standard reporting structure and creating custom reports as needed.
- Analyzing utilization and capacity reports to forecast long-term hiring needs.
- Maintaining and updating a roster of employees' skills/expertise and providing recommendations for employee development.
- Identifying inefficiencies in existing processes, creating new methods and communicating/training staff for future use including the establishment of an updated freelancer and hiring manager feedback forms to funnel potential new full-time hires.
People Operations Coordinator
Huge Inc.
Toronto, ON
04.2021 - 05.2021
- Generated office resourcing forecasting and capacity reports for RM review.
- Ran weekly missing timesheet Report and follows up on delinquent timesheets.
- Supported freelance and full-time recruiting and onboarding inclusive of contract and IT support.
- Coordinated weekly resource meetings and provide notes to relevant parties for follow-up.
- Created customized data reports and dashboards as requested to support hiring and planning activities.
- Supported tactical resource assignments.
Department Coordinator
John St. Advertising
Toronto, Ontario
08.2019 - 04.2021
- Providing high-level executive support for four (4) Executive and Senior Strategy & Account Service leaders.
- Calendar management including prioritizing meetings and appointments, and orchestrated travel inside and outside Canada.
- Prepare monthly expense reports and timesheets.
- Manage and track department six (6) internal and client investment budgets for a Strategy and Account Services teams.
- Executed all training and offsite activities.
- Oversaw freelancer contracts and coordinated vendor setup and renewals.
- Creating and editing presentations for external and internal meetings.
- Assisted in maintaining a talent cycle tracker and communicated upcoming dormancy and expiring cycles.
Guest Services
Royal Services, The Fairmont Royal York Hotel
Toronto, ON
- Handled internal and external guest communication.
- Enrolled guests in, editing preferences, and redeemed certificates for loyalty program in CRM system.
- Handled queries/discrepancies regarding guest billing.
- Booked reservations for in-house restaurant outlets.
- Dispatched in-house services including housekeeping, maintenance and security to resolve guest issues.
Marketing Officer – Life Insurance Operations
Sagicor Group Jamaica
Kingston, Jamaica
10.2014 - 12.2017
- Worked with Brand Manager and liaised with advertising agency to develop and execute market communication for the assigned business line.
- Monitored marketing campaigns and reported on relevant KPIs.
- Tracked market trends and reported on competitor activity.
- Manage Marketing spending within agreed limits.
- Executed 60+ medium-scale pop-up promotions annually, grossing over J$8 million in revenue in 2017.
- Re-branded Sagicor Life Insurance product brochures for approval by the financial services regulatory body.
- Responsible for the creation and dissemination of a quarterly Wellness magazine which had a digital reach of 226,483 persons as of Dec 2017.
Administrative Assistant - Group Health & Life
Sagicor Group Jamaica
Kingston, Jamaica
01.2012 - 09.2014
- Prepared sales presentations.
- Generated production reports for Sales Director.
- Organized training for Insurance sales agents.
- Assisted with queries from client special accounts.
Education
Graduate Certificate - Marketing
Centennial College
Toronto, ON 01.2018 - 08.2018
Master of Science - Sociology
University of The West Indies
Kingston, Jamaica 09.2012 - 07.2014
Bachelor of Science - Sociology
University of The West Indies
Kingston, Jamaica 09.2008 - 07.2011
Skills
Planning and Coordination
Employee scheduling
Critical Thinking
Relationship building
Training and Development
Timeline
Associate Resource Manager
Huge Inc.
06.2021 - Current
People Operations Coordinator
Huge Inc.
04.2021 - 05.2021
Department Coordinator
John St. Advertising
08.2019 - 04.2021
Graduate Certificate - Marketing
Centennial College
01.2018 - 08.2018
Marketing Officer – Life Insurance Operations
Sagicor Group Jamaica
10.2014 - 12.2017
Master of Science - Sociology
University of The West Indies
09.2012 - 07.2014
Administrative Assistant - Group Health & Life
Sagicor Group Jamaica
01.2012 - 09.2014
Bachelor of Science - Sociology
University of The West Indies
09.2008 - 07.2011
Guest Services
Royal Services, The Fairmont Royal York Hotel