TERESE LEE
Franklin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Experience working collaboratively both on site in office settings and schools, as well as highly effective working independently. Recognized for strong work ethic, patience, and flexibility.
Overview
38
38
years of professional experience
Work History
Special Education Paraprofessional, Edgerton Elementary
Whitnall School District
Hales Corners, WI
08.2023 - Current
- Supported individualized education plans by assisting students with disabilities in daily activities.
- Collaborated with teachers to implement behavioral strategies and classroom management techniques.
- Monitored student progress, providing feedback to educators regarding academic and social development.
Special Education Paraprofessional, Blakewood Elementary
South Milwaukee School District
South Milwaukee, WI
08.2012 - 08.2023
- Monitored student progress and behavior, providing feedback to educators and parents.
- Facilitated communication between students and instructors, enhancing understanding of lesson content.
- Supported teachers in implementing individualized education plans for students with diverse needs.
Transcriptionist
Modern Day Scribe
04.2005 - 08.2012
- Provided freelance services to various clients
- Transcribed audio recordings with high accuracy and attention to detail.
- Reviewed and edited transcripts for precision and consistency.
Substitute Educational Assistant
Franklin School District
Franklin, WI
08.2004 - 06.2008
Line Therapist
Autism & Behavioral Consultants
Fond du lac, WI
12.2001 - 06.2002
- Collaborated with interdisciplinary teams to align therapeutic strategies and ensure consistent care delivery.
- Implemented individualized treatment plans to enhance client engagement and behavioral development.
Sign Language Interpreter, Wilson Elementary School
Wauwatosa School District
Wauwatosa, WI
08.1997 - 06.2000
- Facilitated effective communication between deaf students and educators using American Sign Language.
Senior Typist/Customer Service
Security Bank, SSB
Milwaukee, WI
10.1992 - 02.1997
- Managed mortgage collection processes in a professional environment
- Managed correspondence by efficiently processing customer inquiries and requests.
- Utilized word processing software to create reports, memos, and other communication materials.
Counselor
Walkers Point Youth & Family Center
Milwaukee, WI
09.1991 - 06.1995
- Conducted individual and group therapy sessions
Order intake/processing, Customer Service, Office duties
Moore Oil/Hornby Inc
Milwaukee, WI
06.1988 - 08.1990
- Resolved customer inquiries and complaints, ensuring high satisfaction levels through effective communication.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Bachelor of Science Degree - Exceptional Education
University of Wisconsin
Milwaukee, WIInterpreter Training Program Certificate - ASL Interpreting
University of Wisconsin
Milwaukee, WIAssociate in Applied Science Degree - Human Services
Milwaukee Area Technical College
Milwaukee, WISkills
- Sign Language
- Crisis intervention
- Problem resolution
- Attention to detail
- Teamwork and collaboration
- Flexible and adaptable
- Fast typing speed 65
- Behavior management
Timeline
Special Education Paraprofessional, Edgerton Elementary
Whitnall School District
08.2023 - Current
Special Education Paraprofessional, Blakewood Elementary
South Milwaukee School District
08.2012 - 08.2023
Transcriptionist
Modern Day Scribe
04.2005 - 08.2012
Substitute Educational Assistant
Franklin School District
08.2004 - 06.2008
Line Therapist
Autism & Behavioral Consultants
12.2001 - 06.2002
Sign Language Interpreter, Wilson Elementary School
Wauwatosa School District
08.1997 - 06.2000
Senior Typist/Customer Service
Security Bank, SSB
10.1992 - 02.1997
Counselor
Walkers Point Youth & Family Center
09.1991 - 06.1995
Order intake/processing, Customer Service, Office duties
Moore Oil/Hornby Inc
06.1988 - 08.1990
Associate in Applied Science Degree - Human Services
Milwaukee Area Technical College
Interpreter Training Program Certificate - ASL Interpreting
University of Wisconsin
Bachelor of Science Degree - Exceptional Education
University of Wisconsin