Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terese MacDonald

Livonia,MI

Summary

Highly detailed and organized self-starter who works well independently to get the job done to the satisfaction of the client.

Overview

36
36
years of professional experience

Work History

Caretaker

Private Residence
09.2019 - Current
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted older kids with homework, school projects and chores.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Funeral Home Assistant

Harry J Will Funeral Home
03.2017 - 05.2019
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Provided personal assistance, emotional support and personal care to clients.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Drove company vehicles to transport remains or families to services.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Used [Software] and [Software] to create and print tribute cards, guest books and prayer cards.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Greeted funeral guests and coordinated seating.
  • Supported funeral director with all facets of funeral service coordination.

Dental Office Manager

Dearborn West Dental
12.1987 - 12.2013
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Supervised and led team of dental hygienists and support staff of 11.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Bentley High School
Livonia,Mi
06.1977

Skills

  • Emotional Support
  • Positive attitude
  • Personal Care
  • Self-Starter
  • Proper telephone etiquette
  • Companionship Skills
  • Event Setup
  • OSHA Requirements

Timeline

Caretaker

Private Residence
09.2019 - Current

Funeral Home Assistant

Harry J Will Funeral Home
03.2017 - 05.2019

Dental Office Manager

Dearborn West Dental
12.1987 - 12.2013

High School Diploma -

Bentley High School

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Terese MacDonald