Terese MacDonald
Livonia,MI
Summary
Highly detailed and organized self-starter who works well independently to get the job done to the satisfaction of the client.
Overview
36
36
years of professional experience
Work History
Caretaker
Private Residence
Livonia, MI
09.2019 - Current
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Assisted older kids with homework, school projects and chores.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Funeral Home Assistant
Harry J Will Funeral Home
Livonia, MI,
03.2017 - 05.2019
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Provided personal assistance, emotional support and personal care to clients.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Drove company vehicles to transport remains or families to services.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Used [Software] and [Software] to create and print tribute cards, guest books and prayer cards.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
Dental Office Manager
Dearborn West Dental
Dearborn, MI
12.1987 - 12.2013
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 11.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Bentley High School
Livonia,Mi06.1977
Skills
- Emotional Support
- Positive attitude
- Personal Care
- Self-Starter
- Proper telephone etiquette
- Companionship Skills
- Event Setup
- OSHA Requirements
Timeline
Caretaker
Private Residence
09.2019 - Current
Funeral Home Assistant
Harry J Will Funeral Home
03.2017 - 05.2019
Dental Office Manager
Dearborn West Dental
12.1987 - 12.2013
High School Diploma -
Bentley High School