Medical Office Assistant
Bay Area Skin Cancer and Surgery Center
Bradenton, FL
10.2023 - Current
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated medical records management, ensuring accuracy and compliance with regulations.
- Assisted in patient intake procedures, enhancing overall experience and satisfaction.
- Streamlined office operations by implementing electronic health record systems for improved data accessibility.
- Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages.
- Developed efficient communication protocols between clinical staff and patients, improving service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.