TERESE PEREZ

• Manages the daily operations of the health center which includes medical, dental, optometry, behavioral health and urgent care.
• Ensures systems are in place with established company policies for our FQHC health center.
• Ensures Health Center checklist are completed and clinical logs are maintained and internal audits.
• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.

• Managed daily practice operations to optimize appointment scheduling, patient records management and quality improvement.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Covered 3 sites and led a team of 50 staff and 15 providers

Maintained and processed hospital contracts and service agreements.

• Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
• Reviewed contract plans and project specifics for thorough understanding.
• Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
• Oversaw contracts for over 25 different departments using both manual and automated strategies.