TERESE SHEA
Alpine,CA
Summary
Focused Contract Specialist offering 11 years of experience tracking and monitoring the status of active and expiring contracts, with a focus on contract compliance. Organized and maintained vendor and contract databases to enhance contract oversight. Skilled in developing service-level agreements and ensuring complete fulfillment of stipulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My assets, when joined with the right company, are sure to be a winning combination.
Overview
23
23
years of professional experience
Work History
Billing and Contract Specialist
GLOBAL POWER GROUP INC
06.2013 - Current
- Processed billing for both the Service and Electrical Departments
- Prepared progress billing, SOVs, change orders, and releases
- Provided customer statements, Contract Administration, and Completed all company Vendor Packets and Credit Applications.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed current contracts to identify upcoming contract expiration's and coordinated with stakeholders to analyze contract renewals and re-negotiation.
- Managed bidding process and award of purchases and delivery orders for construction contracts.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Collaborated with internal departments to identify and manage demand for materials and services.
Billing Clerk
BAY CITY ELECTRIC WORKS
06.2011 - 06.2013
- Processed all Service billing and Warranty claims
- Maintained technician timecards and expenses.
- Verified the accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos, and payments within established timelines.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Responded to customer concerns and questions on a daily basis.
- Reconciled accounts receivable to the general ledger.
Office Manager
TIMBER RIDGE FRAMING INC
02.2009 - 05.2011
- Accurately calculated daily deposits, paid all monthly expenses, and reconciled all bank accounts
- Processed weekly payroll
- Implemented employee benefits, safety procedures, and all related record-keeping procedures
- Executed company travel arrangements.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Managed office operations while scheduling appointments for department managers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Service Advisor, Customer Relations
BOB BAKER CHEVROLET
09.2000 - 05.2008
- Strong Service write up procedures including scheduling, reception, providing estimates, and delivery of final repairs
- Maintained excellent customer relations and diplomatically resolved customer complaints on an as-needed basis.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of the vehicle to identify issues.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
Education
Accounting
Intuit Online Education
01.2006
Customer Service Management
GM Education Online
01.2003
High School Diploma -
El Capitan High School
Lakeside, CA01.1989
Small Business Administration And Management
Grossmont Adult School
El Cajon, CA01.1989
Secretary And Clerical Lab
Grossmont Adult School
El Cajon, CA01.1989
Skills
- Microsoft Office
- Accounts Payable/Receivable
- QuickBooks
- Credit and Collections
- Billing for Service/Progress Billing
- Project management
- Client Relations/Account Management
- Contract Proposals
- Contract Performance Management
- Contract Compliance
- Proposal Evaluation
- Database Administration
- Superior Client Relations
Timeline
Billing and Contract Specialist
GLOBAL POWER GROUP INC
06.2013 - Current
Billing Clerk
BAY CITY ELECTRIC WORKS
06.2011 - 06.2013
Office Manager
TIMBER RIDGE FRAMING INC
02.2009 - 05.2011
Service Advisor, Customer Relations
BOB BAKER CHEVROLET
09.2000 - 05.2008
Accounting
Intuit Online Education
Customer Service Management
GM Education Online
High School Diploma -
El Capitan High School
Small Business Administration And Management
Grossmont Adult School
Secretary And Clerical Lab
Grossmont Adult School
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