Teresha Woods
Red Banks,MS
Summary
Enthusiastic and dependable professional with 10+ years of experience in customer service, manufacturing operations, and education. Recognized for excellent multitasking, problem-solving, and leadership abilities. Skilled at fostering supportive environments for students and colleagues, maintaining professionalism, and delivering quality results in every role.
Overview
15
15
years of professional experience
Work History
Custom Trade Coordinator
FedEx Logistics
Memphis, TX
11.2025 - Current
- Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
- Provide impeccable customer service.
- Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
- Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).
- Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
- Adhere to all international importing and exporting regulations.
- Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers.
- Process agency brokerage shipments.
- May handle remote filings.
- Ensure all government and organizational policies are followed.
School Counselor
H. W. Byers Elementary
Holly Springs, MS
08.2022 - 10.2025
- Provide academic, social, and emotional support through individual and group counseling for K–6 students.
- Collaborate with many established teachers, parents, and administrators to implement student success and behavioral intervention plans.
- Lead character education, wellness, and conflict resolution programs to promote positive school culture.
- Coordinate student assessments, testing logistics, and parent communications.
- Assist in crisis response and serve as a key advocate for student well-being.
Physical Science Teacher
Rossville Christian Academy
Rossville, TN
08.2021 - 05.2022
- Managed up to seven science classes daily with approximately 25 students per class.
- Delivered structured and engaging lessons to support student learning and achievement.
- Led after-school tutoring sessions and individualized academic support.
- Organized field trips, guest speakers, and science projects to encourage hands-on learning.
- Planned and facilitated the annual school science fair.
Lead Assembly Operator
Carrier Corporation
Collierville, TN
01.2015 - 08.2021
- Troubleshot and repaired machine components to minimize downtime.
- Managed packaging, labeling, and transportation processes to maintain production flow.
- Ensured safe and compliant handling and disposal of hazardous materials.
- Verified parts clearances and tolerances to prevent defects and material waste.
- Trained over 200 and mentored new hires, promoting teamwork and operational excellence.
Customer Service Representative
Guardian Fiberglass
Olive Branch, MS
04.2011 - 12.2014
- Answered 70+ inbound calls daily and directed inquiries to appropriate departments.
- Resolved over 300 weekly customer issues via phone and email, consistently exceeding service goals.
- Launched a referral program that expanded the customer base by 15% within six months.
- Co-developed a new training program that reduced onboarding time by 50%.
- Used CRM software to analyze customer data and strengthen retention campaigns.
Education
High School Diploma -
H. W. Byers High School
Holly Springs, MS05-2010
Skills
- Student Counseling & Support Services
- Customer Service & Communication
- Team Leadership & Training
- Conflict Resolution & Behavior Management
- Microsoft Office & Google Workspace
- CRM & Data Management Tools
- Time Management & Organization
Timeline
Custom Trade Coordinator
FedEx Logistics
11.2025 - Current
School Counselor
H. W. Byers Elementary
08.2022 - 10.2025
Physical Science Teacher
Rossville Christian Academy
08.2021 - 05.2022
Lead Assembly Operator
Carrier Corporation
01.2015 - 08.2021
Customer Service Representative
Guardian Fiberglass
04.2011 - 12.2014
High School Diploma -
H. W. Byers High School