Teresita Galan
Joliet,IL
Summary
Versatile and bilingual professional with proven customer service and order processing skills, honed at Amazon and Walmart. Excelled in fast-paced environments, consistently surpassing productivity targets by leveraging strengths in shipping/receiving and effective communication. Achieved commendable customer satisfaction levels through exceptional service, contributing significantly to workplace efficiency and team success.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Amazon
Elwood, IL
04.2022 - 03.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Cashier/customer Service
Walmart
Joliet, Il
07.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05.2022
Skills
- Lifting and sorting
- Labeling and boxing
- Shipping and receiving
- Order picking and processing
- bilingual (spanish)
- customer service
- cashier
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Amazon
04.2022 - 03.2024
Cashier/customer Service
Walmart
07.2021 - 02.2022
High School Diploma -
Joliet Central High School