Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresita Parham

Houston,TX

Summary

Dynamic General Manager with extensive experience at OTG Management Inc., excelling in operational reporting and regulatory compliance. Proven track record in enhancing customer service and team leadership, driving significant improvements in inventory control and employee training. Committed to fostering a collaborative environment that consistently meets organizational goals.

Overview

4
4
years of professional experience

Work History

General Manager II

OTG
Houston, TX
02.2024 - Current
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

General Manager

OTG
Houston, TX
01.2023 - 02.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints in a professional manner.
  • Provided direction, guidance and motivation to team members.
  • Ensured compliance with health, safety and sanitation standards.
  • Maintained accurate inventories of food, supplies and equipment.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Manager

OTG
Houston, TX
03.2022 - 01.2023
  • Assisted with kitchen preparation during peak times as needed.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Managed day-to-day operations of restaurant, including, budgeting, and inventory control.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Trained workers in food preparation and cleaning roles to facilitate restaurant operations.

Server

OTG
Houston, TX
12.2020 - 03.2022
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees to perform duties.

Education

High School Diploma -

Orange Walk Technical High School
Belize C. A
07-2003

Skills

  • Inventory control
  • Customer service
  • Regulatory compliance
  • Operational reporting
  • Employee training
  • Performance evaluation
  • Communication skills
  • Health and safety
  • Team leadership
  • Consistently meet goals
  • Multi-unit operation management
  • Relationship building
  • Training and development
  • Team player

Languages

English
Professional
Spanish
Professional

Timeline

General Manager II

OTG
02.2024 - Current

General Manager

OTG
01.2023 - 02.2024

Manager

OTG
03.2022 - 01.2023

Server

OTG
12.2020 - 03.2022

High School Diploma -

Orange Walk Technical High School

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