Teresita POOLEY
Mesa,United States
Summary
Friendly, dedicated and hardworking individual who enjoys working with people of all ages, both young and old from all walks of life. I am a motivated leader with a positive attitude that looks for opportunities to help others in every job I am given. I am always looking for new challenges and experiences. I am bilingual and fluent in both Spanish and English languages. I am organized and a motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Special Education Instructional Assistant
Mesa Public Schools-Falcon Hill ELem 29 Hours/Week
Mesa, AZ
08.2022 - Current
- Work with a lead teacher to promote a stable and productive learning environment for young students with learning disabilities.
- Help students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Provide special attention to individuals needing extra academic or behavioral guidance during classes.
- Provide information and insight on student Independent Educational Plan (IEP) to strengthen developmental practices.
- Promote language development skills through reading and storytelling.
- Build positive relationships with students, school staff and parents.
- Aide disabled students in using restroom facilities.
- Encourage student empathy of others to build confidence and improve self-image.
- Organize student performance and enrichment activities to facilitate learning.
- Foster a strong workgroup to be a productive and high functioning team
Front Desk Receptionist
Couser Orthodontics 32-35 Hours/Week
Gilbert, AZ
05.2021 - 08.2022
- Provided excellent customer service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Processed payment for services and completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone and via email.
- Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Media Center Resource Aide
Mesa Public Schools-Zaharis 29 Hours/Week
Mesa, AZ
10.2019 - 05.2021
- Operated specialized computer system for circulating media center materials.
- Supported students with instructional tasks.
- Managed and operated the circulation desk.
- Assisted and instructed students with book selection; charge and discharged books.
- Assisted students with location and use of media center materials.
- Maintained and organized periodicals.
- Assisted in controlling status of books in circulation; checked on overdue books.
- Generated overdue and other computerized reports.
- Shelved returned books; replaced incorrectly shelved books; labeled and mended books.
- Assisted with the processing of new materials.
- Circulated media center equipment and materials; operated media center equipment.
- Received telephone calls and walk-in patrons; provided information and assistance, or directed to appropriate staff member.
- Performed related work as required.
Special Education Instructional Assistant
Mesa Public Schools-Zaharis 29 Hours/Week
Mesa, AZ
08.2016 - 10.2019
- Assisted, under direct supervision of certified teacher and special learning disabilities inclusion teacher, in the monitoring and instruction of special education students implementing their individual education plans.
- Assisted students in performing their academic, daily living and health care activities.
- Relieved the teacher of routine clerical tasks.
- Worked one-on-one with special needs students to help navigate through school challenges.
Child Nutrition Assistant
Mesa Public School - Zaharis 20 Hours/Week
Mesa, AZ
01.2016 - 05.2016
- Be involved in the preparation and serving of food daily in the cafeteria.
- Operated various types of commercial kitchen equipment. Assist in the set-up and cleanup of food lines and food bars.
- Provided excellent customer service and employee attendance. Be aware of students with specific food allergies.
- Conformed to Mesa Public Schools District Food and Nutrition and Health Department policies.
Education
Bachelor of Science - Nursing -19 Credit Hours
Arizona College of Nursing
TempeSome College (No Degree) - General Studies - 65 Credits Hours
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Bilingual in Spanish and English
- Computer skills - experience working with and creating documents in Microsoft word, excel, power point
- Friendly, Positive Attitude, Professional and Courteous
- Multitasking and Time Management
- Strong Organizational Skills
- Good Work Ethic, Honest and Dependable
- Confidentiality Understanding
- Exceptional Customer Service
Timeline
Special Education Instructional Assistant
Mesa Public Schools-Falcon Hill ELem 29 Hours/Week
08.2022 - Current
Front Desk Receptionist
Couser Orthodontics 32-35 Hours/Week
05.2021 - 08.2022
Media Center Resource Aide
Mesa Public Schools-Zaharis 29 Hours/Week
10.2019 - 05.2021
Special Education Instructional Assistant
Mesa Public Schools-Zaharis 29 Hours/Week
08.2016 - 10.2019
Child Nutrition Assistant
Mesa Public School - Zaharis 20 Hours/Week
01.2016 - 05.2016
Bachelor of Science - Nursing -19 Credit Hours
Arizona College of Nursing
Some College (No Degree) - General Studies - 65 Credits Hours
Maricopa Community Colleges - Mesa Community College
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