Teresita Torres
Fresno,USA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
UEI College
Fresno, CA
02.2024 - Current
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Collaborated with other departments to resolve complex customer issues quickly.
- Performed data entry tasks related to customer accounts and order processing.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Monitored documentation procedures to maintain consistent policies and current records.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Scanned documents into appropriate databases for storage purposes.
- Scanned and stored files and records electronically to reduce paper files and secure data.
District Manager
Metro PCS
Fresno, CA
07.2015 - 05.2022
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Maintained accurate records of employee time cards and attendance records.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
Education
High School Diploma -
Clovis Adult Education
Clovis, CASkills
- Customer Service Proficiency
- Transaction Management
- Clerical Support
- Documentation skills
- Quality Assurance
- Logistics Management
- Customer Relationship Management
- Staff Management
- Filing and data archiving
- Data transcription
- Administrative support specialist
- Office Administration
- Project Management
- Data Entry
- Critical thinker
- Software troubleshooting
Languages
Spanish
Full Professional
Timeline
Customer Service Coordinator
UEI College
02.2024 - Current
District Manager
Metro PCS
07.2015 - 05.2022
High School Diploma -
Clovis Adult Education
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