Teresita Trahan
Abbeville,LA
Summary
Experienced administrative professional with 20 years in the esteemed financial sector of the Cayman Islands. Proven track record of managing teams and supervising multi-million-dollar investment portfolios as an Investor Services Manager at a renowned global banking institution. Expertise in investor services, private banking, fund administration, and administrative support. Eager to utilize extensive financial background to take on new challenges.
Overview
21
21
years of professional experience
Work History
Executive Assistant -Virtual
Brehdrin LLC
07.2020 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated monthly meetings.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Conduct annual compliance reviews and KYC on companies, individuals, trusts and partnership.
Deputy Manager of Investor Services
MUFG Alternative Fund Services (Cayman) Ltd
10.2013 - 12.2016
- Reviewing and approving wire transfers (SWIFT/ABA), while ensuring accurate tracking of incoming funds
- Processing investor documents such as subscriptions, redemptions, and transfers with meticulous attention to detail
- Generating investors' trading confirmations and monthly statements to maintain transparency and compliance
- Conducting thorough KYC and Anti-money Laundering verification procedures on investors and clients to mitigate risk
- Serving as the primary point of contact for two full Administration Funds and 18 Registrar and Transfer Funds
- Delivering comprehensive fund accounting services to hedge fund managers, including NAV preparation, security pricing verification, and cash and security position reconciliations
- Administering Mutual funds with combined assets under management exceeding $4.6 billion
- Supervising and mentoring a team of six investor services professionals to ensure efficiency and quality service delivery
- Overseeing other teams within the investor service department during the absence of their respective managers
- Appointed as a super-user for the bank's new portal roll-out, contributing as a tester and providing end-user training.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
Associate Director -Register Transfer Agent Dept.
UBS Fund Services (Cayman) Ltd.
07.2003 - 09.2013
- Review and approve daily work completed by colleagues to ensure accuracy and compliance standards are met
- Conduct annual performance reviews for colleagues, offering constructive feedback and guidance for improvement
- Provide training and mentorship to new staff members to facilitate their integration into the team
- Authorize and execute payment transfers for colleagues in accordance with established procedures
- Manage client portfolio, serving as the primary point of contact for clients, auditors, lawyers, investment managers, fund managers, and financial intermediaries globally
- Undertake business trips to North America, Europe, and the Caribbean to meet with clients and stakeholders
- Handle client requests promptly and efficiently to maintain high levels of client satisfaction
- Process investors' subscriptions and redemptions and execute investor statements and transaction confirmations
- Assist in reconciling the Net New Money report for the financial controller
- Review and complete documentation for fund-of-fund trading and maintain and reconcile fund share registers
- Draft and finalize minutes for Unit Trust meetings
- Conduct annual due diligence on investors to ensure regulatory compliance
- Prepare billing invoices for Fund Sponsors and coordinate the setup of Mutual Funds with CIMA and the Cayman Islands Government
- Complete and submit CIMA FAR reports for electronic filing and manage payment of annual government fees and corporate filings.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Developed strong relationships with internal departments such as Compliance, Operations, and IT to facilitate smooth transaction processing.
- Assisted in training new employees on company procedures, policies, and best practices to ensure seamless integration into the team.
Education
Intuit Bookkeeping course -
Coursera
Online06.2022
Master of Science - Business Management-HRM
Edinburgh Napier University
Online07.2021
Bachelor of Arts - Economics
University of Prince Edward Island
Charlotte, Canada05.1997
Skills
- Customer Service
- Banking procedures & Compliance
- Travel Arrangements
- Strong Team player
- Strong work ethic
- Management skills
- Interpersonal communication skills
- Problem-solving skills and willingness to learn
- Calendar Management
- Executive Support
- Administrative Support
- Information confidentiality
Timeline
Executive Assistant -Virtual
Brehdrin LLC
07.2020 - Current
Deputy Manager of Investor Services
MUFG Alternative Fund Services (Cayman) Ltd
10.2013 - 12.2016
Associate Director -Register Transfer Agent Dept.
UBS Fund Services (Cayman) Ltd.
07.2003 - 09.2013
Intuit Bookkeeping course -
Coursera
Master of Science - Business Management-HRM
Edinburgh Napier University
Bachelor of Arts - Economics
University of Prince Edward Island
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