Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Languages
Timeline
AdministrativeAssistant

Teressa Cole

Melbourne,FL

Summary

Resourceful and experienced professional with a strong background in teaching and office assistance. Dedicated to efficiently completing task in various settings. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to different environments. Hardworking with a passion for continuous learning and innovation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Teacher

Tree of Life Christian Academy
Weston, FL
01.2018 - 02.2018
  • Create and maintain safety of 15 toddlers daily
  • Maintain clean and safe classroom environment daily
  • Create academically engaging and age appropriate lesson plans
  • Maintain effective and consistent communication with parents about students academical, social and behavioral progress and competence.

Lead Child Care Professional

His House Children's Home
Miami, FL
02.2016 - 09.2017
  • Maintain daily records of 12 individual minors, inclusive of behavioral conduct, meal and chore engagement
  • Execute coaching techniques using positive reinforcement methods
  • Build strong rapport with each individual minor, exhibit sound judgement while exercising coaching responsibilities and functions
  • Drive 12 seat and 6 seat vans daily with children, transport to leisure activities, medical appointments, family visits, court visits and school
  • Encourage consistent verbal and physical engagement, sparking imagination, helping minors discover new and interesting things daily
  • Meeting their emotional and physical developmental needs.

Exam Proctor/Office Administrative Assistant

PSI Services LLC
Miami, FL
06.2015 - 09.2017
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Followed established policies and procedures for administering standardized tests as well as special accommodations provided by law.
  • Attended training sessions on new technologies used in proctoring activities as well as refresher courses on existing ones.
  • Responsible for verifying the identity of test takers, providing instructions to students, and ensuring the security of exams.
  • Assisted with setting up computer labs prior to exam sessions and troubleshooting any hardware or software issues during the session.
  • Submitted required documents including attendance sheets, incident reports, grading sheets, according to set deadlines.
  • Adhered to strict confidentiality guidelines when handling sensitive information pertaining to exams or students' identities.

Trading Assistant

Fmsbonds
Miami, FL
01.2014 - 12.2014
  • Maintained records of all transactions, including entry and exit points, prices, volumes, commissions, fees and other related data.
  • Provided support in resolving any issues that arose during the execution of trades.
  • Executed trades on behalf of traders based on their instructions.
  • Assisted with trade executions, stock deals and transactions.
  • Distributed staff mail, filed records and entered documents into company databases.
  • Answered customer phone calls and emails and addressed questions, needs and concerns.

Teaching Assistant

PenTab Academy
Miami, FL
08.2011 - 10.2013
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Utilized educational technology to enhance classroom learning.
  • Implemented classroom rules and procedures to maintain discipline and order.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Assisted in planning and implementing lesson plans in accordance with state curriculum standards.

Virtual Customer Service Agent

Percepta LLC
Melbourne, FL
12.2022 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted research to identify solutions and provide accurate information to customers.
  • Provided guidance on system navigation techniques for customers who are new or unfamiliar with the platform used by the company's virtual services department.
  • Provided customer service for clients through virtual chat and email platforms.
  • Identified opportunities for process improvement based on customer feedback.
  • Participated in training sessions designed to improve technical skills related to virtual service provision.
  • Provided customer service support to clients via phone, email, and chat.
  • Utilized available resources to provide accurate information quickly.
  • Demonstrated excellent communication skills while interacting with customers over the phone or online platforms.
  • Conducted research on customer inquiries to determine appropriate solutions.
  • Documented detailed notes about each interaction in order to ensure accuracy of future communications.
  • Recommended changes or updates to existing processes that would enhance the customer experience.
  • Built strong relationships with customers by providing personalized assistance.

Education

High School Diploma -

Miami Norland Senior High
Miami, FL
01.2010

Some College (No Degree) - Education

Miami Dade College
Miami, FL

Skills

  • Effective Communication
  • Collaborative Teamwork
  • Classroom Management
  • Computer Skills
  • CPR and First Aid
  • Complex Problem-Solving
  • Test Proctoring
  • Clerical Support
  • Technical knowledge
  • Punctuality
  • Attention to Detail
  • Data Entry
  • Customer Relations
  • Office Management

Certification

  • Department of Children & Families Childcare Certification, 12/01/12, Present
  • Florida preschool certification
  • CPR/AED, 05/01/18, 05/01/20

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language

Timeline

Virtual Customer Service Agent

Percepta LLC
12.2022 - Current

Lead Teacher

Tree of Life Christian Academy
01.2018 - 02.2018

Lead Child Care Professional

His House Children's Home
02.2016 - 09.2017

Exam Proctor/Office Administrative Assistant

PSI Services LLC
06.2015 - 09.2017

Trading Assistant

Fmsbonds
01.2014 - 12.2014

Teaching Assistant

PenTab Academy
08.2011 - 10.2013

High School Diploma -

Miami Norland Senior High

Some College (No Degree) - Education

Miami Dade College

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Teressa Cole