Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Teressa Hawkins

Grand Rapids,MI

Summary

A focused Customer Service Specialist who deliverers consistent and professional work for every project and task assigned . Offers 17+ years in customer-focused and sales environments. Top-notch abilities in customer communication and conflict resolution. Trained in customer retention, recruitment, and client sales trends. Written and verbal communication with clients, vendors , and leadership team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Mobility Assistant

The Rapid
Grand Rapids, MI
05.2022 - Current
  • Serve as a contact person and source of information to maintain good communication with clients.
  • Answer incoming calls and record accurate messages.
  • Scheduling clients for transportation needs.
  • Answer questions about the various programs,scheduled times, and estimated arrivals.
  • Dispatching and communicating with driver inquiries.
  • Input new client registrations.
  • Monthly monitoring of client negative activity and issues suspensions from service as needed.
  • Track driver performance metrics such as on-time arrival, route completion times, and other related data.
  • Engage actively with callers, confirming or clarifying information and diffusing anger.
  • Provide the highest level of professionalism and knowledgeable service to every customer.
  • Organized and maintained filing systems for documents and records.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Coordinated special projects as assigned by management staff.

Medical Assistant/Assistant Manager/ Manager

Medical Weight Loss
Kenwood, MI
10.2005 - 05.2022
  • Independently used judgment and discretion while responsibly conducting office evaluations of prospective and current clients. Ability to coach, train, and motivate. Conduct both silent and side-by-side monitoring, provide appropriate feedback, and track progress.
  • Responsible for various business office functions to coordinate the timely and efficient flow of patients and medical records. responsibilities include scheduling and clerical duties.
  • Train medical staff on medical terminology, ICD-9 , CPT coding & manged care Insurance plans, Utilizing MWLC software systems, PRS & Thin Mail systems, as well as Microsoft and Google products.
  • Ability to manage high volume phone calls and to remain organized and composed. Excellent customer service skills and effective problem-solving skills. Responsible for initiating, tracking, and maintaining meaningful contact with prospects, current and maintenance clients.
  • ability to work in team-oriented environment while handling patient information in a confidential manner. Maintain HIPAA and PII. Collaboratively work to advise large volumes of prospective clients in registering for recruitment events, program specifications, and moving through treatment phases. Prepare and deliver professional presentations for all programs.
  • Primary assistant to to all healthcare providers/clinicians with in-office procedures while taking dictation. Prepare and administer medications, diets, and healthcare providers/ clinicians instructions to patients. Complete al prospective client interviews to obtain medical information and measurable demographics. Authorize drug refills and provide prescription information to pharmacies. Perform task such as blood draws and routine laboratory test and sample analysis.
  • See patients daily and verify that patients are receiving proper care, monitored weight loss results, monitored payments, and ensure that all medical protocol is followed. Utilizing multiple tools to concentrate efforts to issues and provide solutions to clients after split-second analysis.
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork. Supported patient recover by educating family and caregivers on treatment and warning signs of complications.
  • Communicate and engage with all constituents via all communication methods to covey information effectively and accurately about MWLC, the process, and counsel patients on the specifics of our programs.
  • Possessing strong analytical, communication ( including written and verbal communication and strong documentation skills), and organizational skills, and be detail oriented, to provide on-going support throughout the patient's experience.
  • Communicate effectively with internal teams, external clients/vendor partners to deliver product information, properly managing patient's expectations, and prompt status updates. Working cross-functionally to continuously improve patient experience.
  • Work independently and collaboratively to meet sales and retention goals with focused efforts on customer service, recruitment with specific populations of applicants and /or applicant types, new patient programs, and overall sales metrics. Possess a proven ability to manage multiple task and deliver each task on time.
  • Planned and executed strategies to increase business and drive profit growth in multiple clinics. Be responsible fot product promotion, new programs and enrollment specials. Reach and exceed company standards for personal cash production. Delegate as necessary to ensure that all responsibilities are handled so that quota ( Cash, MWLC product, and patient traffic) are reached. Submitted daily and weekly paperwork.
  • Maintain financial records and perform other accounting responsibilities. Bear Responsibilities for bank deposits, payroll, and inventory for all clinic staff and multiple locations. Be responsible for product promotion, new programs, and new enrollments specials. Prepared schedules and assignments to meet short-long-term business demands. Monitored employee work to access performance and identify knowledge gaps. Train staff to develope and improve sale skills

Education

Medical Assisting

Olympia Career Training Institute
Grand Rapids, MI
05-2005

Skills

  • Administrative Support
  • Office Administration
  • Project Coordination
  • Workload Management

Accomplishments

  • Employee of the month June 2006
  • Service star of the year December 2020

Certification

  • Inside sales Professional certification
  • Sales Management Certification
  • CPR Certification
  • OSHA Certification

Timeline

Mobility Assistant

The Rapid
05.2022 - Current

Medical Assistant/Assistant Manager/ Manager

Medical Weight Loss
10.2005 - 05.2022

Medical Assisting

Olympia Career Training Institute

Similar Profiles

CREATE PROFILE
Teressa Hawkins