Teressa Jones

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

Received emergency, and non-emergency calls for medical transport via telephone and email.

Determined priority of calls for scheduling, assigning, and dispatch transportation request.

Document all data regarding transportation request in computer-aided dispatch system.

Received 911 emergency, non-emergency, and service related calls for service.

Determined the nature and priority of calls by interviewing the caller, and forward it to the units.

Operated computer aided dispatch system to dispatch units to calls.

Monitored activities and location of units and provide immediate backup when needed.

Operated teletype computer system to enter, retrieve, and transmit information regarding outstanding warrants, vehicle registrations, driver licenses, criminal histories, etc.; maintained appropriate logs and files in accordance with the Florida Crime Information Commission.

Interacted via radio and telephone with the public, fellow employees, and other public safety agencies.