Summary
Overview
Work History
Education
Skills
Personaldata - Qualifications
Affiliations
Accomplishments
Timeline
Generic

Teressa Times

Phoenix,AZ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Human Resource Coordinator

HMS Host International
Phoenix, Arizona
06.2022 - Current
  • Assisted with recruiting, interviewing, and hiring of new employees.
  • Implemented performance management systems to track progress towards objectives.
  • Handled confidential information with discretion and sensitivity.
  • Analyzed employee surveys to identify areas needing improvement in the workplace.
  • Conducted background checks for potential candidates.
  • Coordinated benefits administration including health insurance, 401, tuition reimbursement.
  • Organized employee recognition programs to boost morale among staff members.
  • Maintained employee files in compliance with applicable legal requirements.
  • Responded to internal inquiries regarding HR policies, procedures, payroll.
  • Developed onboarding materials and presented orientation sessions for new hires.
  • Facilitated dispute resolution between employees or between employees and management.
  • Initialized background checks for potential new hires.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Patient Access Representative

ABRAZO ARIZONA HEART HOSPITAL
PHOENIX, AZ
09.2021 - 04.2022
  • Processing patients' information, including reasons for seeking treatment and insurance information
  • Entering patient information into clinical databases and maintaining accurate patient records
  • Communicating important information with appropriate staff members
  • Answering patients' questions and providing guidance through concerns or issues
  • Preparing paperwork and documentation for patient discharge and providing guidance for follow-ups after discharge
  • Performing general administrative and office tasks for emergency room and inpatient hospitalization.

Specimen Processor

LABCORP
PHOENIX, AZ
07.2020 - 09.2021
  • Work closely with other laboratory personnel to process blood, urine and other human samples for testing
  • Centrifuge, aliquot and separate serum for immediate pick up and testing in timely manner.
  • Ensured specimens were labeled correctly and in compliance with regulations.
  • Reviewed processed specimens for accuracy prior to release of results back into clinical setting per regulatory guidelines and requirements.
  • Recorded specimen data into laboratory information systems accurately and efficiently.
  • Verified patient information against medical records before releasing test results from the laboratory system.
  • Utilized personal protective equipment while handling biohazardous material safely and securely at all times.
  • Communicated any discrepancies or unusual findings discovered during the specimen processing process to supervisors immediately.
  • Provided excellent customer service when interacting with patients, healthcare providers, staff members.
  • Performed various administrative tasks including filing, scanning documents.

Patient Service Representative

MOUNTAIN PARK HEALTH CENTER
PHOENIX, AZ
03.2018 - 01.2019
  • Greet patients and start check-in or registration process, collect and verify health insurance information, collect copays and co-insurances, educate patient on financial assistance programs and other fee-based services, answer multi-line system - schedule patients, triage calls and notify appropriate provider
  • Assist with patient on-line portal
  • Assist Medical Assistants with chart prep or patient prep for procedures or other medical services such as prior authorizations, and insurance verification
  • Worked main entry at Clinic info desk routing patients to appropriate facility or educating patients about services offered at multi-specialty clinic
  • Tenure has been with busy Pediatric Clinic, Women's Health/OBGYN, and family practice.

Patient Services Representative (Temporary)

BANNER UNIVERSITY MED GROUP
PHOENIX, AZ
06.2016 - 09.2017
  • Greet patients and visitors in person or on the telephone; answering or referring inquiries
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patients' arrival; reviewing service delivery compared to schedule; reminding provider of service delays
  • Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
  • Ensure availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Record and update financial information; record and collect patient charges; control credit extended to patients
  • Maintain business office inventory and equipment.

Medical Front Office

COMMUNITY HEALTH INT.SERVICES
DALLAS, TX
08.2010 - 02.2016
  • Create patient intake for home health services for Medicaid/Medicare patients
  • Set up visits, assign skilled nursing, physical therapy, and home health aide based upon physician orders
  • Verify patient demographics and insurance coverage
  • Create patient charts and files
  • Process re-authorization requests in a timely manner
  • Assist in front and back office as needed.

Prior Authorization Representative

SCHALLER ANDERSON
TEMPE, AZ
12.2007 - 03.2009
  • Received medical authorization requests via phone or E-fax from medical providers; physician offices, hospitals, outpatient surgery centers, and radiology centers, emergency room admits, ob/gyn, and home healthcare continuation
  • Reviewed clinical notes and applied medical necessity criteria and guidelines per health insurance in order to determine if medical necessity is met for hospital admits, diagnostic testing, outpatient surgery, physical therapies
  • Process authorizations in a timely manner according to company standards under high volume circumstances
  • Notify and/or consult with clinical nurse staff and Physicians/Medical Management Manager regarding medical necessity reviews and appeals
  • Processed pharmacy and medical equipment authorizations.

Specimen Processing Technician II

SONORA QUEST LAB
TEMPE, AZ
07.2005 - 07.2007
  • Aid Lab Technicians in the initial process of testing human fluids and tissue
  • Create patient orders, verify and order lab testing, prepare specimens according to requirements per test and properly store unused specimens
  • Data entry/10 key, medical terminology and ICD-9 coding were key factors for this position.

Education

Some College (No Degree) - Communications Specialist

Rio Solado Community College
Phoenix, AZ

Skills

  • Skilled in ten-key by touch and type 30 wpm
  • Experience in Windows, Microsoft Office products, Internet Explorer, Next Gen, Medisoft, and other computer software and technical hardware
  • Certified Consumer Relations Specialist
  • Skilled in medical records processing (EMR)
  • Excellent face-to-face patient customer service
  • Knowledge of medical terminology, CPT3, and ICD9-10 coding
  • HIPPA and OSHA training
  • Front/back office and medical receptionist
  • Easy to train, adaptable to new tasks, able to work well with others
  • Recruiting
  • Payroll Administration
  • Training development
  • Human Resources Management
  • New employee orientations
  • Customer Relations
  • HR policies and procedures expertise
  • Background Checks
  • Human resources audits

Personaldata - Qualifications

Skilled in ten-key by touch and type 30 wpm. Experience in Windows, Microsoft Office products, Internet Explorer, Next Gen, Medisoft and other computer software and technical hardware. Certified Consumer Relations Specialist. Skilled in medical records processing (EMR). Excellent face to face patient customer service. Knowledge of medical terminology, CPT3 and ICD9-10 coding. HIPPA and OSHA training. Front/back office and medical receptionist. Easy to train, adaptable to new tasks, able to work well with others and would be an added bonus to your company.

Affiliations

  • Forensics Fanatic
  • Reading

Accomplishments

  • Registered Serv Safe Food Administrator
  • Orientation Instructor
  • Authorized Signer for Airport Security Badging Department

Timeline

Human Resource Coordinator

HMS Host International
06.2022 - Current

Patient Access Representative

ABRAZO ARIZONA HEART HOSPITAL
09.2021 - 04.2022

Specimen Processor

LABCORP
07.2020 - 09.2021

Patient Service Representative

MOUNTAIN PARK HEALTH CENTER
03.2018 - 01.2019

Patient Services Representative (Temporary)

BANNER UNIVERSITY MED GROUP
06.2016 - 09.2017

Medical Front Office

COMMUNITY HEALTH INT.SERVICES
08.2010 - 02.2016

Prior Authorization Representative

SCHALLER ANDERSON
12.2007 - 03.2009

Specimen Processing Technician II

SONORA QUEST LAB
07.2005 - 07.2007

Some College (No Degree) - Communications Specialist

Rio Solado Community College

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Teressa Times